2023.05.16_TC_Agenda_Regular
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TOWN OF HIGHLAND BEACH
TOWN COMMISSION MEETING
AGENDA
Tuesday, May 16, 2023 AT 1:30 PM
LIBRARY COMMUNITY ROOM
3618 S. OCEAN BLVD., HIGHLAND BEACH, FL
Town Commission
Natasha Moore Mayor
David Stern Vice Mayor
Evalyn David Commissioner
Donald Peters Commissioner
Judith M. Goldberg Commissioner
Marshall Labadie Town Manager
Lanelda Gaskins Town Clerk
Glen J. Torcivia Town Attorney
1. CALL TO ORDER
2. ROLL CALL
3. PLEDGE OF ALLEGIANCE
4. APPROVAL OF THE AGENDA
5. PRESENTATIONS / PROCLAMATIONS
A. National Safety Boating Week Proclamation
B. Memorial Day Proclamation
C. Resolution No. 2023-010
A Resolution of the Town Commission of the Town of Highland Beach, Florida,
ratifying the selection, appointments, and term of office of members of the Natural
Resources Preservation Advisory Board; and providing for an effective date.
6. PUBLIC COMMENTS
Public Comments will be limited to five (5) minutes per speaker.
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Town Commission Meeting Agenda May 16, 2023
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7. ANNOUNCEMENTS
Board Vacancies
Board of Adjustment and Appeals Two (2) vacancies, all for three-year
terms
One (1) vacancy for an unexpired term
ending September 21, 2024
Natural Resources Preservation
Advisory Board
Two (2) vacancies for unexpired terms
ending April 30, 2024
Meetings and Events
May 23, 2023 - 1:30 P.M. Town Commission Special Meeting
May 29, 2023 Town Hall closed in observance of Memorial Day
June 06, 2023 1:30 P.M. Town Commission Meeting
Board Action Report
A. None.
8. ORDINANCES (Public Comments will be limited to three (3) minutes per speaker per
item after Commission initial discussion.)
A. None.
9. CONSENT AGENDA (These are items that the Commission typically does not need
to discuss individually, and which are voted on as a group.) Public Comments will be
limited to three (3) minutes per speaker per item after Commission initial discussion.
A. None.
10. UNFINISHED BUSINESS (Public Comments will be limited to three (3) minutes per
speaker per item after Town Commission initial discussion.)
A. Fire Rescue Implementation Update
B. Florida Department of Transportation (FDOT) RRR Project Update
C. Approve and authorize the Mayor to execute the Franchise Agreement with
Waste Management Inc. of Florida, the top-ranked firm for Solid Waste and
Recycling Collection Services in accordance with the Request for Proposal
(RFP) No. 23-001.
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Town Commission Meeting Agenda May 16, 2023
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11. NEW BUSINESS (Public Comments will be limited to three (3) minutes per speaker
per item after Town Commission initial discussion.)
A. Discussion of Milani (Highlands Beach Real Estate Holdings, LLC) Settlement
Agreement Extension (Non-Park Property) for Eastern Parcel Only.
B. Discussion of the Troiano Family request regarding lot split at 4611 So. Ocean
Blvd.
C. Approve and authorize the Mayor to executed Amendment No. 001 to the
Interlocal Cooperation Agreement between Palm Beach County and the Town of
Highland Beach enabling the Town to continue to participate in Palm Beach
County’s Urban County Program for Fiscal Years 2024-2026.
D. Resolution No. 2023-011
A Resolution of the Town Commission of the Town of Highland Beach, Florida,
amending Fiscal Year 2022-2023 Schedule of Fees for Solid Waste and
Recycling Collection Services, providing for conflicts, providing for severability,
and providing for an effective date.
E. Water Sewer Update
12. TOWN COMMISSION COMMENTS
Commissioner Judith M. Goldberg
Commissioner Donald Peters
Commissioner Evalyn David
Vice Mayor David Stern
Mayor Natasha Moore
13. TOWN ATTORNEY’S REPORT
14. TOWN MANAGER’S REPORT
15. ADJOURNMENT
NOTE: Any person, firm or corporation decides to appeal any decision made by the Town Commission
with respect to any matter considered at this meeting, such person will need to ensure that a verbatim
record including testimony and evidence upon which the a ppeal is to be based. (State Law requires the
above Notice. Any person desiring a verbatim transcript shall have the responsibility, at his/her own cost,
to arrange for the transcript.) The Town neither provides nor prepares such record.
In accordance with the Americans with Disabilities Act, persons who need accommodation in order to
attend or participate in this meeting should contact Town Hall 561-278-4548 within a reasonable time
prior to this meeting in order to request such assistance.
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File Attachments for Item:
A. National Safety Boating Week Proclamation
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RECOGNIZING NATIONAL SAFE BOATING WEEK
For nearly 100 million Americans, boating continues to be a popular recreational activity. From coast
to coast, and everywhere in between, people are taking to the water and enjoying time together boating,
sailing, paddling, and fishing. During National Safe Boating Week, the U.S. Coast Guard and its federal,
state, and local safe boating partners encourage all boaters to explore and enjoy America’s beautiful
waters responsibly.
Safe boating begins with preparation. The Coast Guard estimates that human error accounts for most
boating accidents and that life jackets could prevent nearly 86 percent of boating fatalities. Through
basic boating safety procedures – carrying lifesaving emergency distress and communications equipment,
wearing life jackets, attending safe boating courses, participating in free boat safety checks, and staying
sober when navigating – we can help ensure boaters on America’s coastal, inland, and offshore waters
stay safe throughout the season.
National Safe Boating Week is observed to bring attention to important life-saving tips for recreational boaters so
they can have a safer, more fun experience out on the water throughout the year.
WHEREAS, on average, 650 people die each year in boating-related accidents in the U.S.; 75 percent of
these are fatalities caused by drowning; and
WHEREAS, the vast majority of these accidents are caused by human error or poor judgement and
not by the boat, equipment, or environmental factors; and
WHEREAS, a significant number of boaters who lose their lives by drowning each year would be
alive today had they worn life jackets.
NOW, THEREFORE, I, NATASHA MOORE, MAYOR of the Town of Highland Beach, Florida,
on behalf of Town Commission, do hereby support the goals of the Safe Boating Campaign and proclaim
May 20 through 26, 2023 as
National Safe Boating Week
and the start of the year-round effort to promote safe boating.
I encourage all citizens of the Town of Highland Beach who boat to practice safe boating habits and
wear a life jacket at all times while boating.
IN WITNESS WHEREFORE, I have hereunto set my hand and caused the official seal of the Town
of Highland Beach, Florida to be affixed this 16th day of May 2023.
NATASHA MOORE
MAYOR
The Town of Highland Beach, Florida
Proclamation
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File Attachments for Item:
B. Memorial Day Proclamation
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155th ANNIVERSARY OF MEMORIAL DAY
WHEREAS, the last Monday in May is set aside each year to honor our service men and women
who answered the call of duty and made the ultimate sacrifice in defense of our great
Nation; and
WHEREAS, In May 1868, Major General John A. Logan called for a nationwide day of
remembrance to pay tribute to those who gave their lives serving our country, which
would officially be designated Memorial Day by Congress; and
WHEREAS, Monday, May 29, 2023, will mark the 155th Anniversary of Memorial Day; and
WHEREAS, our soldiers, sailors, airmen, marines, coast guardsmen, and merchant mariners, many
of whom paid the ultimate sacrifice to ensure our country remains the land of the free,
have made our state and Nation immensely proud; and
WHEREAS, the State of Florida is recognized as one of the most military and veteran friendly states
in the Nation, with more than 1.5 million veterans living in Florida; and
WHEREAS, Memorial Day is an opportunity to honor and remember the men and women of the
Armed Forces who gave the ultimate sacrifice in defending our freedoms; we also
should express our gratitude and sympathy to our Gold Star Families; we must
remember all those who have died for our great Nation and honor those who continue
to serve our Nation every day.
WHEREAS, We recognize and honor all those with the phrase “All Gave Some, Some Gave All.”
WHEREAS, The National Monument of Remembrance Act passed in 2000 requires all Americans
to stop what they are doing at 3:00 pm on Memorial Day for a minute of silence to
remember and honor those who died while in service.
NOW, THEREFORE, I, NATASHA MOORE, MAYOR of the Town of Highland Beach, Florida,
on behalf of Town Commission, do hereby proclaim May 29, 2023 as
Memorial Day
in the Town of Highland Beach in recognition of all those who have made the ultimate sacrifice in service
to our Nation.
IN WITNESS WHEREFORE, I have hereunto set my hand and caused the official seal of the Town
of Highland Beach, Florida to be affixed this 16h day of May 2023.
NATASHA MOORE
MAYOR
The Town of Highland Beach, Florida
Proclamation
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File Attachments for Item:
C. Resolution No. 2023-010
A Resolution of the Town Commission of the Town of Highland Beach, Florida, ratifying the selection,
appointments, and term of office of members of the Natural Resources Preservation Advisory Board;
and providing for an effective date.
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TOWN OF HIGHLAND BEACH
AGENDA MEMORANDUM
MEETING TYPE: Commission Meeting
MEETING DATE May 16, 2023
SUBMITTED BY: Jaclyn DeHart, Deputy Town Clerkt
THROUGH Lanelda Gaskins, Town Clerk
SUBJECT: Resolution No. 2023-010
A Resolution of the Town Commission of the Town of Highland Beach,
Florida, ratifying the selection, appointments, and term of office of
members of the Natural Resources Preservation Advisory Board; and
providing for an effective date.
SUMMARY:
Consideration of Resolution No. 2023-010 ratifying the selection, appointments, and term of
office of members of the Natural Resources Preservation Advisory Board; and providing for
an effective date.
On March 15, 2023, one member resigned from the Board, which created one (1) vacancy for
an unexpired term ending April 30, 2024.
The Town Clerk’s Office received one (1) board application for Town Commission
consideration. The applicant’s name is as follows:
Appointment
Christine Viegas
As set forth in Sec. 2-99, in the Town's code, terms for all boards shall be three (3) years and
no board member may serve more than two (2) consecutive terms on the same board without
first taking a one-year hiatus from the board. Appointments for partial terms shall not count
toward the two-term limit. Additionally, in accordance with Resolution 19-029, the Highland
Beach Police Department (HBPD) reported a preliminary background check on each applicant
to the Town Clerk’s Office. The background check result disclosed there were no objectionable
findings. Additionally, there is no history found for any code violations.
FISCAL IMPACT:
N/A
ATTACHMENTS:
Christine Viegas Application
Resolution No. 2023-010
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Agenda Memo Resolution No. 2022-015
08/02/2022
P a g e | 2
RECOMMENDATION:
With the Commission’s consideration, Staff recommends the adoption of Resolution No. 2023-
010 for the applicant to serve the following terms:
an unexpired term ending April 30, 2024
.
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MEMORANDUM
3614 SOUTH OCEAN BOULEVARD ● HIGHLAND BEACH, FLORIDA 33487
Palm Beach County, Florida Main: 561-278-4548 FAX: 561-265-3582
TO: Lanelda Gaskins, MMC, Town Clerk
FROM:
DATE:
SUBJECT: Initial Vetting of Applicant:
==========================================================
On ______________________ (date), I met with ________________________ (applicant’s name)
to discuss his/her community involvement, education, professional experiences and the positive
impact he/she could bring to this Board for the betterment of the Highland Beach community.
Detail Explanation:
Based upon my review of the Resume’, the Board Application and the Interview today, my
recommendation is as follows:
For the Appointment of this Applicant
Against the Appointment of this Applicant
Signature of Board Chairperson
4/10/23
Nicole Stansfield
Christine Viegas
Christine ViegasApril 8, 2023
Christine has years of valuable professional and volunteer experience that will be a great asset to the
Natural Resource Preservation Advisory Board. When speaking with Christine she was very
knowledgeable about the work that NRPAB has been doing and how the role and the parameters
within which the board operates in relationship to the Town Commission. Based on my review of
Christine's credentials and my phone interview with her, I recommend her appointment to the
NRPAB.
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RESOLUTION NO. 2023-010
A RESOLUTION OF THE TOWN COMMISSION OF THE TOWN OF
HIGHLAND BEACH, FLORIDA, RATIFYING THE SELECTION,
APPOINTMENTS AND TERM OF OFFICE OF MEMBERS OF THE
NATURAL RESOURCES PRESERVATION ADVISORY BOARD; AND
PROVIDING FOR AN EFFECTIVE DATE.
WHEREAS, Chapter 2, Article V, Division 3, Sec. 2-135 of the Town’s Code of
Ordinances establishes the Natural Resources Preservation Advisory Board and governs the
membership, qualification, function, and rules of the Natural Resources Preservation Advisory
Board; and
WHEREAS, these provisions of the Code establish the selection, appointment, and terms
of office of members of the Natural Resources Preservation Advisory Board; and
WHEREAS, on March 15, 2023, one (1) member resigned, thereby opening one (1)
vacancy on the Board; and
WHEREAS, the Town Clerk’s Office received one (1) application for consideration; and
WHEREAS, pursuant to Sec. 2-99(1)(a) of the Town’s Code of Ordinances, the
chairperson of each board shall interview applicants for the board and provide a recommendation
to the Town Commission; and
WHEREAS, the Chairperson of the Natural Resources Preservation Advisory Board
interviewed the applicant and recommends that the Town Commission appoint one applicant to
the Board; and
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Resolution No. 2023-010
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WHEREAS, Town residents interested in serving on or continuing to serve on the Natural
Resources Preservation Advisory Board have submitted board applications for the Town
Commission’s consideration.
NOW, THEREFORE, BE IT RESOLVED BY THE TOWN COMMISSION OF THE
TOWN OF HIGHLAND BEACH, FLORIDA, THAT:
Section 1. The foregoing “WHEREAS” clauses are true and correct and hereby ratified
and confirmed by the Town Commission.
Section 2. Consistent with the Town’s Code of Ordinances, one (1) member has been
selected by the Town Commission to serve on the Natural Resources Preservation Advisory Board
for an unexpired term ending April 30, 2024, as follows:
Board Member Christine Viejas – term expires April 30, 2024
Section 3. This Resolution shall become effective upon adoption.
DONE AND ADOPTED by the Town Commission of the Town of Highland Beach, Florida, this
16th day of May 2023.
ATTEST: Natasha Moore, Mayor
REVIEWED FOR LEGAL
SUFFICIENCY
Lanelda Gaskins, MMC
Town Clerk
Glen Torcivia, Town Attorney
Town of Highland Beach
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Resolution No. 2023-010
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VOTES: YES NO
Mayor Moore
Vice Mayor David Stern
Commissioner Evalyn David
Commissioner Don Peters
Commissioner Judith Goldberg
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File Attachments for Item:
C. Approve and authorize the Mayor to execute the Franchise Agreement with Waste
Management Inc. of Florida, the top-ranked firm for Solid Waste and Recycling
Collection Services in accordance with the Request for Proposal (RFP) No. 23-001.
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TOWN OF HIGHLAND BEACH
AGENDA MEMORANDUM
MEETING TYPE: Town Commission Meeting
MEETING DATE 5/16/2023
SUBMITTED BY: Skender Coma, Management Analyst
SUBJECT: EXECUTE AN AGREEMENT WITH THE TOP-RANKED FIRM FOR
RFP NO. 23-001: SOLID WASTE AND RECYCLING COLLECTION
SERVICES
SUMMARY:
On April 4th, 2023, Town staff presented the Selection Committee ranking for RFP No. 23-001:
Solid Waste and Recycling Collection Services to the Town Commission and requested
authorization to initiate negotiations with the top-ranked firm, Waste Management Inc. of
Florida. The Town Commission approved the ranking and authorized staff to initiate
negotiations.
On April 21st, 2023, Town Staff and representatives from Waste Management Inc. of Florida
held the negotiations meeting. Waste Management Inc. of Florida affirmed that their submitted
pricing was their best and final offer and were unwilling to alter their pricing model.
4/4/23 Staff Analysis:
On March 13th, 2023, the Support Services Department received and opened two (2)
proposals in response to the RFP for Solid Waste and Recycling Collection Services, which
the Support Services Department reviewed to ensure the proposals met the RFP’s minimum
requirements. Both proposals were deemed responsible and responsive and were forwarded
to the Selection Committee for review.
On March 30th, 2023, the Selection Committee convened to submit their scoring based on the
criteria established in the RFP. The Selection Committee members Craig Hartmann, Pat
Roman, and Deidre McCarty reviewed, scored, and ranked the proposals as follows:
1. Waste Management Inc. of Florida
2. Waste Pro of Florida, Inc.
The Selection Committee was unanimous in their decision to recommend the final rankings
and proceed with recommending the award of a Contract with the number one ranked firm,
Waste Management Inc. of Florida.
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FISCAL IMPACT:
See attached submitted pricing.
ATTACHMENTS:
Agreement for Solid Waste and Recycling Collection Services
Waste Management Inc. of Florida Proposal
Rate Structure
RECOMMENDATION:
Execute an agreement with the top-ranked firm, Waste Management Inc. of Florida, in
accordance with the Request for Proposals (RFP) No. 23-001: Solid Waste and Recycling
Collection Services.
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WM: Committed to Innovation,
Service Excellence, and Value
for Highland Beach
Proposal for Solid Waste and Recycling
Collection Services
RFP No.: 23-001
Submitted by Waste Management Inc. of Florida
March 13, 2023 by 2:00 P.M.
ORIGINAL
Page 65
INTRODUCTION
Title Page
Letter of Interest
Table of Contents
Highland Beach, March 2023
Photo by Shiraz Kashar, WMIF Community Outreach and Education Page 66
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Waste Management Inc. of Florida
651 Industrial Way
Boynton Beach, FL 33426
March 13, 2023
Town of Highland Beach
3614 South Ocean Blvd.
Highland Beach, FL 33487
Attn: Eric Marmer, Assistant Town Manager
Dear Mr. Marmer:
Waste Management Inc. of Florida (WMIF/WM), as a wholly owned subsidiary of Waste Management,
Inc. (WM), is pleased to provide the enclosed proposal response package, outlining our ability and
commitment to providing service excellence to the Town of Highland Beach, as described in the Town’s
RFP No. 23-001, “Solid Waste and Recycling Collection Services.”
WM wants to first thank you for your business and our long-standing partnership. We have extensive
experience in Highland Beach and know the Town’s streets, neighborhoods, and unique service
requirements. Our operation as a municipal solid waste, recyclables, and yard waste services provider
has evolved into one of the most comprehensive and responsive service packages in Palm Beach
County.
WM, headquartered in Houston, TX, is North America’s sustainability and environmental solutions leader.
WMIF, headquartered in Boca Raton, is the local subsidiary that provides service across the Sunshine
State, operating 84 facilities in Florida with nearly 5,000 employees. WMIF operates 32 hauling facilities,
18 landfills, 24 transfer stations, three Material Recovery Facilities, six C & D recycling centers, and one
organics recycling facility. All of these facilities and their personnel stand ready to support the Senior
District Manager Fred Harmon and the WM of Palm Beach Team’s efforts to provide world-class service,
industry-leading safety, and a high-quality customer service experience to Highland Beach and its
residents and businesses.
Our WM of Palm Beach Hauling District is woven into the fabric of Palm Beach County, employing over
199 area residents who live, work, and contribute to the local economy. Our experienced professionals
operate state-of-the-art equipment and facilities in support of contracts that service more than 151,000
residents and 11,000 commercial customers in the immediate area.
Please accept this as WM’s formal statement of interest warranting that the requirements of this project
as described in the RFP documents, its enclosures, and all addenda, have been reviewed and WM has
conducted all necessary due diligence to confirm material facts upon which our response is based. We
are prepared and willing to continue performing the services described and enter into an agreement with
the Town of Highland Beach upon contract award.
Thank you for considering our proposal. We are committed to continuing our partnership with the Town of
Highland Beach. Should you have any questions, please feel free to contact me at (954) 984-2035 or by
email at dmyhan@wm.com.
Sincerely,
David M. Myhan, President
Waste Management Inc. of Florida
Page 68
TABLE OF CONTENTS
1. LETTER OF INTEREST ............................................................................................ I
2. SUMMARY OF QUALIFICATIONS ........................................................................ 1
WM is Highland Beach’s Local Company with National Resources ............................................................... 1
South Florida Municipal Partners ....................................................................................................................... 3
Our Company History: Leading the Path to a More Sustainable Future ......................................................... 5
WM: Who We Are and What We Do ................................................................................................................. 7
The WM Highland Beach Team ........................................................................................................................ 8
3. APPROACH AND METHODOLOGY .................................................................. 16
Established Routes ........................................................................................................................................... 17
Highland Beach Route Maps ........................................................................................................................... 20
VALUE ADDED ELEMENTS ........................................................................................................................... 23
A Customer Service Experience For Tomorrow ............................................................................................. 23
Service Delivery Optimization: A Cornerstone of Our Operations ................................................................. 31
Preventive Maintenance to Keep Vehicles and Equipment Safe .................................................................. 34
Waste Watch® ................................................................................................................................................. 38
Equipment ......................................................................................................................................................... 40
Carts .................................................................................................................................................................. 45
4. ABILITY TO PROVIDE DOORSIDE COLLECTION .......................................... 48
5. TRANSITION PLAN ............................................................................................. 50
Our Commitment to Highland Beach – A Risk-Free Implementation ............................................................ 50
Execution of Highland Beach’s Operational / Transition Plan ........................................................................ 54
Sample Transition Timeline of Implementation Tasks .................................................................................... 55
6. TOTAL OF FEES OVER FIVE-YEAR PERIOD ................................................... 58
7. REFERENCES ...................................................................................................... 65
South Florida Municipal Partners ..................................................................................................................... 67
SUBMITTAL FORMS ................................................................................................ 71
Proposer’s Acknowledgement ......................................................................................................................... 71
Confirmation of a Drug-Free Workplace .......................................................................................................... 72
Acknowledgement of PBC Inspector General ................................................................................................ 73
Scrutinized Companies Certification Form ...................................................................................................... 74
Public Entity Crimes Sworn Statement ............................................................................................................ 75
Acknowledgment of Addenda .......................................................................................................................... 77
Schedule of Sub-Consultants (if applicable) ................................................................................................... 82
Statement of No RFP (if applicable) ................................................................................................................ 83
References ........................................................................................................................................................ 84
Proposal Form .................................................................................................................................................. 86
SWA License WM of Palm Beach ................................................................................................................... 87
WM’s Florida Certificate of Good Standing ..................................................................................................... 88
WM Palm Beach County Business Tax Receipt ............................................................................................ 89
Insurance Requirements .................................................................................................................................. 89
CONCLUSION .......................................................................................................... 92
Page 69
2. SUMMARY OF QUALIFICATIONS
WM is Highland Beach’s Local Company
with National Resources
South Florida Municipal Partners
Our Company History: Leading the Path to a More
Sustainable Future
WM: Who We Are and What We Do
The WM Highland Beach Team
Highland Beach, March 2023
Photo by Shiraz Kashar, WMIF Community Outreach and Education Page 70
Since 1893 when Waste Management founder Harm Huizenga began removing trash in Chicago, WM has been
working for a better tomorrow. But what started as ‘Waste Management,’ has evolved to become WM - the world’s
leading provider - and innovator - of sustainability services, and the work that started over a hundred years ago
continues every day, getting better, smarter, and more innovative.
We’re WM. Always Working For A Sustainable Tomorrow.
Provide evidence of a minimum of eight (8) years of experience providing solid waste collection services in Florida;
WM is Highland Beach’s Local Company with National Resources
South Florida is where it all began for WM. It was in South Florida that Wayne Huizenga started a
garbage hauling business, as his grandfather had done in Chicago in 1894. In 1962, Huizenga started the
Southern Sanitation Service, which ultimately grew into Waste Management, Inc., today North America’s
leader in sustainability and environmental solutions, with over 48,300 employees serving more than 20
million municipal, residential, commercial, and industrial customers. WM currently services over 5,000
exclusive municipal contracts, making us the clear leader with a full range of experience in providing our
municipalities with the individual service that best meets each area's unique needs. When it comes to
service, WM truly is a local company with global resources.
Incorporated in Florida on March 30, 1964, Waste
Management Inc. of Florida (WM/WMIF), headquartered at
1800 N. Military Trail, Boca Raton, FL, is the local
subsidiary of Waste Management, Inc., that provides
service across the Sunshine State. We operate 32 hauling
facilities, 18 active landfills, 24 transfer stations, three
Material Recovery Facilities, and six C & D recycling
centers. Our nearly 5,000 employees provide collection,
recycling, transfer, and disposal service to municipal,
commercial, industrial, and residential customers, including
over 180 exclusive municipal solid waste and recycling franchise agreements in Florida alone.
Waste Management Inc. of Florida
Waste Management Inc. of Florida, a wholly-
owned subsidiary of Waste Management, Inc.,
was organized and incorporated in Florida in
1964. Our team services Highland Beach from
our WM of Palm Beach Hauling District, which is
located at 651 Industrial Way, Boynton Beach,
FL 33426.
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Provide evidence of having exclusive residential collection service including solid waste, yard waste, bulk waste, white goods, electronic waste
and tires, to at least two (2) local government jurisdictions in Florida within the past eight (8) years;
Contract 2 WM Responsibility Project
Dates
Residential
Units
Annual
Revenue
Contract
Type
MSW: Municipal Solid Waste, RCY: Recycling, RCY PROC: Recycling Processing, YW: Yard Waste, BLK: Bulk Pickup, COMM: Commercial, RO: Roll-off, C&D:
Construction & Demolition Debris, EF: Exclusive Franchise, NEF: Non-Exclusive Franchise, DISP: Disposal Operations, TS Transfer Station Operations
Town of Gulf Stream
100 Sea Road, Gulf Stream, FL 33483
Greg Dunham, Town Manager
(561) 276-5116 | gdunham@gulf-stream.org
MANUAL
DOORSIDE
MSW, REC, YW,
BLK, COMM, RO
1993 to
present 387 ~$250K EF
Town of Hypoluxo
7580 S. Federal Highway, Hypoluxo, FL. 33462,
Michael Brown, Mayor
(561) 582-4155 | mcbrown@hypoluxo.org
MANUAL
CURBSIDE
MSW, REC, YW,
BLK, COMM, RO
2002 -
present 294 ~$420K EF
Town of Southwest Ranches
13400 Griffin Rd., SW Ranches, FL 33330
Andy Berns, Town Administrator
(954) 343-7469 | aberns@southwestranches.org
TRANSITION TO
ASL
MSW, REC, YW,
BLK, COMM, RO &
Disposal
2007 – to
present 2,600 ~$3.6M EF
City of Delray Beach
100 NW 1st Ave., Delray Beach, FL 33444
Danise Cleckley, Assistant Neighborhood &
Community Services Director
(561) 243-7000 | Cleckley@mydelraybeach.com
MSW, REC, YW,
BLK, COMM, RO
2001 -
present 15,000 ~$11M EF
Palm Beach County Solid Waste
Authority – Zone 2
7501 N. Jog Rd., WPB, FL 33412
Dan Pellowitz, Executive Director
(561) 640-4000 | dpellowitz@swa.org
MSW, REC, YW,
BLK, COMM, RO
2019 – to
present 33,000 ~$11M EF
Palm Beach County Solid Waste
Authority – Zone 5
7501 N. Jog Rd., WPB, FL 33412
Dan Pellowitz, Executive Director
(561) 640-4000 | dpellowitz@swa.org
MSW, REC, YW,
BLK, COMM, RO
2019 – to
present 1,200 ~$1.3M EF
Martin County
2401 SE Monterey Rd., Stuart, FL 34996
Don Donaldson - Deputy County Administrator
(772) 288-5400 Ddonalds@martin.fl.us
MSW, REC, YW
COMM, RO
2007 -
2029 48,000 ~$23M EF
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Provide evidence of having exclusive commercial collection service to at least two (2) local government jurisdictions in Florida within the past
eight (8) years;
Please refer to the reference list in the previous page. Each of those exclusive franchises include
commercial services as well. A comprehensive list of WM’s South Florida customers follows in this
section.
Provide evidence of currently providing exclusive residential collection service to a minimum of one (1) local government jurisdiction in Florida
WM services more municipalities in Palm Beach County than any other hauler, and there’s a reason for
that. WM is unmatched in safety and service excellence. We encourage you to contact our municipal
partners to learn more about why more municipalities place their trust in WM than any other.
Additionally, we have included, for your reference, an at-a-glance chart outlining
our customers that are your Palm Beach County neighbors.
WM in Palm Beach County
3. City of South Bay 4. Village of Tequesta 5. Town of Jupiter Inlet Colony
6. Town of Jupiter 7. Town of Juno Beach 8. City of Palm Beach Gardens
10. Town of Lake Park 12. City of Palm Beach
Shores 13. Town of Mangonia Park
14. Palm Beach County
(SWA Area 2 and 5)17. Town of Glen Ridge 18. Town of Cloud Lake
20. Town of Lake Clarke
Shores 23. City of Greenacres 29. Town of Hypoluxo
32. Village of Golf 35. City of Delray Beach 36. Town of Highland Beach
37. City of Boca Raton 39. City of Westlake
South Florida Municipal Partners
WM is pleased present additional municipal references from throughout South Florida. We encourage you
to contact any of our partners to learn more about the service excellence and ease of transition with WM.
This chart is provided simply for your reference regarding the breadth of service that WM provides in our
local area.
Contract 2 WM
Responsibility
Project
Dates
Residential
Units
Annual
Revenue
Contract
Type
MSW: Municipal Solid Waste, RCY: Recycling, RCY PROC: Recycling Processing, YW: Yard Waste, BLK: Bulk Pickup, COMM: Commercial, RO: Roll-off, C&D:
Construction & Demolition Debris, EF: Exclusive Franchise, NEF: Non-Exclusive Franchise, DISP: Disposal Operations, TS Transfer Station Operations
Collier County
3339 Tamiami Trail E, Naples, FL 34112
Kari Ann Hodgson, Solid & Hazardous Waste Director
(239) 252-2504 | Kari.Hodgson@colliercountyfl.gov
MSW, REC,
YW, BLK,
COMM
2005 - to
present 130,000 ~$40M EF
Page 73
Contract 2 WM
Responsibility
Project
Dates
Residential
Units
Annual
Revenue
Contract
Type
MSW: Municipal Solid Waste, RCY: Recycling, RCY PROC: Recycling Processing, YW: Yard Waste, BLK: Bulk Pickup, COMM: Commercial, RO: Roll-off, C&D:
Construction & Demolition Debris, EF: Exclusive Franchise, NEF: Non-Exclusive Franchise, DISP: Disposal Operations, TS Transfer Station Operations
Hillsborough County
332 N. Falkenburg Rd., Tampa, FL 33619
Kim Byer, S.W. Director
(813) 612-7718 | byerk@hillsborough.org
MSW, REC, YW
COMM, RO
1980 - to
present 96,000 ~$60M EF
City of Melbourne
900 E. Strawbridge Ave., Melbourne, FL 32901
Ralph Reigelsperger, Public Works Director
(321) 608-5080 | ralph.reigelsperger@mlbfl.org
MSW, REC,
YW, BLK,
COMM
1996 - to
present 27,751 ~$10M EF
City of Boca Raton
201 West Palmetto Park Rd., Boca Raton, FL 33432
Richard Scherle, Municipal Services Operations Mgr
(561) 416-3384 | rscherle@myboca.us
C&D, COMM 2015 - to
present N/A ~$4M NEF
City of Greenacres
5800 Melaleuca Lane, Greenacres FL 33463
Carlos Cedeno, Public Works Dept.,
561-642-2071 | grouppw@greenacresfl.gov
MSW, REC,
YW, BLK,
COMM, RO
2019 - to
present 8,700 ~$ 2.4M EF
City of Palm Beach Gardens
10500 Military Trail Palm Beach Gardens, Fl 33410
Jennifer Nelli, Operations Manager
(561) 799-4100 | jnelli@pbgfl.com
MSW, REC,
YW, BLK,
COMM, RO
2018-- to
present 20,000 ~$7.2M EF
Town of Jupiter
210 Military Trail Jupiter, Fl 33458
Thomas Driscoll - Dir of Engineering and Solid Waste
(561) 746-5134 Thomasd@jupiter.fl.us
MSW, REC 1997 - to
present 27,000 ~$12M EF
City of Coral Gables
2800 SW 72 Ave, Miami, FL 33155
Alberto Zamora, Asst Public Works Dir.
(305) 460-5000 | azamora@coralgables.com
MSW, REC,
COMM, RO
1981 - to
present 1,708 ~ $8.6M EF
City of Florida City
404 W Palm Dr., Florida City, FL 33034
Otis Wallace, Mayor
305-247-8221 | cityclerk@floridacityfl.gov
MSW, REC,
COMM, RO
1991 - to
present 2,600 ~ $2.5M EF
City of Hialeah Gardens
10001 NW 87 Ave., Hialeah Gardens, FL 33016
Arturo Ruiz, Director of Administration
(305) 558-4114 | aruiz@cityofhialeahgardens.com
MSW, REC 1998 - to
present 4,160 ~ $3.2 M EF
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Contract 2 WM
Responsibility
Project
Dates
Residential
Units
Annual
Revenue
Contract
Type
MSW: Municipal Solid Waste, RCY: Recycling, RCY PROC: Recycling Processing, YW: Yard Waste, BLK: Bulk Pickup, COMM: Commercial, RO: Roll-off, C&D:
Construction & Demolition Debris, EF: Exclusive Franchise, NEF: Non-Exclusive Franchise, DISP: Disposal Operations, TS Transfer Station Operations
City of Lauderdale Lakes
4300 NW 36 S, Lauderdale Lakes, FL 33319
Ronald Desbrunes, Public Works Director
(954) 535-2700 | ronaldd@lauderdalelakes.org
MSW, REC,
RCY PROC,
BLK, COMM,
RO, C&D
1992 - to
present 4,791 ~$5M EF
City of Parkland
6600 University Drive, Parkland FL 33067
Sabrina Baglieri, Public Works Director
(954) 757-4108 | sbaglieri@cityofparkland.org
MSW, REC,
RCY PROC,
BLK, COMM,
RO, DISP
2008 - to
present 11,000 ~$4M EF
City of North Lauderdale
701 S.W. 71st Ave., North Lauderdale, FL 33068
Sam May, Public Works Director
(954-724-7070) | smay@nlauderdale.org
MSW, REC,
BLK COMM,
RO, C&D
2021 – to
present 8,350 ~$7M EF
City of Lauderhill
5581 W. Oakland Park Blvd., Lauderhill, FL 33313
Desorae Giles-Smith, City Manager
(954) 730-3002 | dgiles@lauderhill-fl.gov
MSW, REC,
BLK, COMM,
RO
2016 - to
present 12,802 ~$7.2M EF
City of Cooper City
9090 SW 50th Place, Cooper City, FL 33328
Joseph Napoli, City Manager
(954) 434-4300 | JNapoli@coopercityfl.org
MSW, REC,
BLK, COMM
2006 - to
present 10,383 ~ $6 M EF
City of Lighthouse Point
2200 NE 38th St., Lighthouse Point, FL 33064
John Lavisky, City Administrator
(954) 784-3434 |jlavisky@lighthousepoint.com
MSW, REC,
BLK, COMM
2013 - to
present 3,757 ~ $2.8M EF
City of Wilton Manors
2100 N. Dixie Hwy., Wilton Manors, FL 33305
David Archaki, Emergency Mgmt/Utilities Director
(954) 390-2190 | darchacki@wiltonmanors.com
MSW, REC,
BLK, COMM
2003 - to
present 3,853 ~$2.6M EF
Provide a brief discussion of the Proposer’s business history and current purpose/function in the marketplace; Indicate specifically the
members of the firm who will have primary responsibility for the Town’s contract and provide a brief resume for each. Also indicate all key
individuals, and their tasks and/or areas of expertise.
Our Company History: Leading the Path to a More Sustainable Future
WM is the world’s leading provider of sustainability services. For more than 50 years, we have been
working for a better tomorrow with sustainability and environmental stewardship embedded in all we do.
Page 75
We have partnered with countless customers to implement innovative programs and services that have
shaped the solid waste and recycling industry in North America. Key highlights of our history include:
BORN OUT OF A DESIRE TO
SERVE COMMUNITY
1968: The original Waste Management, Inc.
begins operations, bringing together
numerous solid waste companies, including
some founded in the early 1890s.
A PIONEER FOR THE ENVIRONMENT
1980s: WM pioneers recycling programs in communities throughout North America. Curbside recycling
services begin in many neighborhoods and WM begins to build robust collection, materials recovery, and
materials marketing infrastructures to ensure that more of our waste finds second life.
BREAKTHROUGH TECHNOLOGY
1990s: WM refines recycling processing facilities by introducing single-stream recycling that allows for the customer
convenience of “all-in-one” cart-based recycling collection.
REDUCING OUR CARBON FOOTPRINT
2007: WM begins transitioning to collection vehicles that run on
cleaner fuels, setting a goal to reduce fleet emissions by 15% by
2020. The goal is achieved in just four years and by 2018 we
reduced fleet emissions 30% with the largest heavy-duty natural gas
truck fleet in North America.
CLOSING THE LOOP
2009: Our first renewable energy facility opens at our Altamont, CA Landfill, giving WM technology to produce
renewable natural gas (RNG) that can be used as transportation fuel from biogas, a gaseous product from the
decomposition of organic matter at our landfills. Today, WM has 16 RNG production facilities and more than
half of our natural gas fleet runs on RNG fuel.
THE CROWN JEWEL OF SUSTAINABLE SPORT
2010: WM begins sponsorship of the Phoenix Open golf tournament. The WM
Phoenix Open (WMPO) soon evolves into the premier showcase for environmental
best practices and innovation in sustainable sport. The WMPO annually achieves
Zero Waste status beginning in 2012 and has earned the nickname “The Greenest
Show on Grass.”
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EDUCATING TO RECYCLE RIGHT
2013: The industry’s first comprehensive, turn-key recycling education
campaign is launched. Recycle Right promotes recycling by simplifying
guidelines and providing resources for recycling today, from the latest
technologies to tools that inspire others to recycle. With Recycle Right,
everyone is empowered to become a recycling ambassador.
THE WORLD OF RECYCLING CHANGES
2017: China, which had been the world’s largest market for mixed paper and plastics, sets aggressive environmental goals
that culminate with a plan to eliminate imports of all post-consumer recyclables by 2021. In response, WM works to
rebalance commodity values by developing markets here in North America.
AIMING HIGHER
2018: WM sets an ambitious new goal to offset four times the greenhouse gas emissions we generate through our
operations by 2038. The ambition is supported by two additional goals: reducing fleet emissions by 40% through renewable
fuel use in our growing fleet of natural gas vehicles and collecting two million more tons of recycled materials by 2038.
EXPORTING RESPONSIBLY
2019: Responding to the issue of plastic waste in the environment, including marine debris, WM declares that no plastics
collected on our residential routes will be sent outside North America, where countries may not be well-equipped to properly
handle the materials. Sending plastic to such markets increases the likelihood of more plastics entering rivers, waterways,
and oceans.
INVESTING IN THE FUTURE OF RECYCLING
2020: WM opens the “Material Recovery Facility of the Future” - a next generation
recycling facility with cutting edge recyclables processing technologies, including
optical sorters, advanced screening, and robotics. The new MRF design maximizes
outbound quality of recyclable materials while minimizing operating expenses -
helping to create more sustainable recycling programs - and serves as the
framework for future MRF investments over the next five years.
MORE THAN A WASTE MANAGEMENT COMPANY
2022: Because our business offerings go beyond just managing waste, “Waste
Management” re-brands to become “WM.” Today, as WM, we are changing waste
collection, creating alternative fuels, and forging a more sustainable tomorrow.
TODAY, AND BEYOND
While this is our story, it is not the end. WM is writing new chapters every day in pursuit of solutions to global issues, while
always providing the most consistent service in the industry.
WM: Who We Are and What We Do
As North America’s leading provider of comprehensive environmental services, WM serves millions of
residential, commercial, industrial, and municipal customers throughout the U.S. and Canada by
collecting, transporting, and finding new uses for the waste they generate. We also collaborate with our
Page 77
customers to help them achieve their sustainability goals through managing and reducing waste and
operating more sustainably.
To serve our diverse customer base, we have developed the industry’s largest network of collection
operations, transfer stations, and recycling and disposal facilities, led by a team of 48,300 employees
motivated to go above and beyond. Unmatched in geographical reach and ability, our resources enable
us to manage every aspect of our customers’ waste streams.
The WM Highland Beach Team
Following is your WM Town of Highland Beach Executive Team. Included here is
Barbara Herrera who will serve as Highland Beach’s primary point of contact, and
who has taken the lead for the planning and administration of this project.
Page 78
WM’s Highland Beach Executive Management Team
David Myhan, President, Waste Management Inc. of Florida
1800 N. Military Trail, Boca Raton, FL 33431, (601) 861-0003 | dmyhan@wm.com
David’s 28-year WM career has earned him the position of President of Waste
Management Inc. of Florida (WMIF), Mr. Myhan oversees the operations of WM’s
Florida Area and its over 5,000 team members.
Mr. Myhan has strategic, financial, and operation responsibilities for the overall
businesses for WMIF franchised and open market sectors. He has held various positions in sales and
general management in FL, LA, AL, MS, TX, AR, and OK after graduating from the University of North
Alabama.
Jim Lambros, Vice President, Waste Management Inc. of Florida
1800 N. Military Trail, Suite 201, Boca Raton, Fl. 33431, (954) 984-2007 | jlambros@wm.com
At this point in Jim’s 35 years with WM, he is the Vice President of WMIF, with
strategic, financial, and operational responsibilities for the overall businesses for WMIF
franchised and open market sectors. He has held various financial and operational
positions in FL, PA, NJ, NY, DE, MD, VA, WVA, and OH, and graduated from the
University of Akron.
Jack Conner, Director of Collections Operations
1800 N Military Trail, Suite 201, Boca Raton, FL 33431, (954) 557-2325 | jconner@wm.com
Jack has been with WM for 18 years and now focuses on providing exceptional
service to our South Florida customers. For the past six years he has concentrated on
Palm Beach, Broward, Dade and Monroe counties, and has been actively involved in
providing service to Highland Beach, Delray Beach, Palm Beach County Solid Waste
Authority, Wellington, Riviera Beach, Palm Beach Gardens, Juno Beach and multiple
other Palm Beach County municipalities. Jack’s 36 combined years of progressive leadership experience
have given him invaluable audit compliance, project management, regulatory compliance, and labor
relations experience. Jack graduated from Centenary College of Louisiana.
Dawn McCormick, Director of Communications
1800 N. Military Trail, Suite 201, Boca Raton, FL 33431, (954) 984-2041 | dmccormick@wm.com
Dawn is an experienced broadcast journalist and communications professional with
more than 30 years of experience in media relations, issues management, crisis
communications and pro-active stakeholder communications. She was an award-
winning broadcast journalist with NBC and ABC affiliated TV stations. Dawn graduated
with a degree in Journalism from Northwestern University.
Page 79
Rick Kania, Area Director Revenue Management
1800 N Military Trail, Suite 201, Boca Raton, FL 33431, (813) 505-1814 | rkania@wm.com
Rick has been with WM for 33 years, serving in various leadership positions
throughout Florida and the rest of United States. Rick’s experience with WM includes
Operations Management (collections, post-collection), Sales, WM Healthcare
Solutions, Pricing, and overall Revenue Management.
Rick joined WM upon graduating from Bowling Green State University.
Paul Schneider, Sales Director
1800 N Military Trail, Suite 201, Boca Raton, FL 33431, Phone: (813) 927-1519 | pschneid@wm.com
Paul has been a valued member of the WM team for the past 33 years, holding
various roles prior to advancing to his current Sales Leadership of 23 years. As the
Director of Sales, Paul oversees a team of 71 dedicated team members throughout
the Florida Area with a commitment to providing an outstanding customer experience.
Paul is a leader in focusing on a creative and innovative approach to build relationships and support
customer satisfaction in the Florida Area. He graduated from Broward Community College.
Lisa McNeight, Public Affairs Director
3411 North 40th Street, Tampa, FL 33605, (716) 913-9146 | lmcneigh@wm.com
Lisa is a 27-year veteran of WM, holding progressive roles in Sales, Pricing and Public
Sector over that time. She began her career with WM in 1995 as an Inside Special
Waste Sales representative in Western New York. Over the next 10 years, she
increased the scope of her roles and diversified her functional experience, ultimately
reaching Area Public Sector Manager, Upstate New York, Western Pennsylvania and
West Virginia in 2011, and holding that position until 2015, when she relocated to the Florida Area. Over
the past six years, Lisa has held the role of Public Sector Manager for North Florida. With her level of
strategic planning, organization, consistency and partnership in North Florida, Lisa recently expanded her
leadership role to Director, extending her managerial role across the entire Florida Area. She graduated
from State University of New York.
Luigi Pace, Area Manager, Area Manager Public Sector Solutions
2380 College Ave., Davie, FL 33317, (305) 970-0127 | Email: lpace@wm.com
In his position as Area Manager, Public Sector Solutions, Luigi oversees the Public
Sector Representatives that cover 16 Florida Counties. With 19 years with WM and 32
years total industry experience, he works closely with municipalities and Public Sector
Solutions (PSS) representatives to ensure compliance with municipal contracts. As a
prior PSS rep, Luigi knows municipal contracts and has worked seamlessly with our
local district management team to elevate customer satisfaction.
Luigi’s prior positions included Sr. District Manager Broward County, South Florida Market Area Safety
Manager, WM of Palm Beach Sr. District Manager, and Operations Manager. Each of these positions
gives Luigi his unique skill set and ability to represent his customers’ perspectives to the WM network. An
invaluable communication tool is Luigi’s fluency in Spanish and Italian.
Page 80
Barbara Herrera, Government Affairs Manager and the Town’s Project Manager
2380 College Ave., Davie, FL 33317, (954) 856-7192 | bherrera@wm.com
Barbara will serve as WM’s government affairs liaison to the Town of Highland Beach. Her
role will include, but not be limited to, the oversight of WM’s implementation of the new
agreement. She will work collaboratively with Highland Beach Staff to design and
implement services in accordance with contractual requirements.
Barbara has been actively involved with her South Florida customers in delivering excellence of service
and promoting recycling awareness in the area during her six (6)-year tenure at WM. In her role as
Government Affairs Manager, she has successfully served as the government affairs liaison and contract
manager to numerous municipalities. Prior to joining the WM team, Barbara served in the public sector as
a City Clerk providing her with extensive understanding of municipal government which assists with
meeting the needs of her customers.
Barbara’s additional qualifications include her role as an Adjunct Professor of Political Science in South
Florida universities; as well as her service as a local elected official in the City of Weston from 2001 -
2004. She graduated from Florida International University.
Page 81
WM’s Highland Beach Operations Management Team
Mark Capalbo
Safety Specialist
Chris Carey
Florida Safety Director
Jacob Buster
Senior District Fleet Manager
Jack Connor
Area Director Collections
Fred Harmon
Senior District Manager
Billy Green
Florida Fleet Director
Carlos Diaz
District Operations Manager - RESI Andrew Brumley
District Fleet Manager
RESIDENTIAL ROUTE
MANAGER
Mackenson Beaubrun
COMMERCIAL and ROLLOFF
ROUTE MANAGERS
Rafael Oropesa
Nicholas Northover
Modesto Martinez
Kerly Milien
David Myhan
President, Waste Management Inc. of Florida
OPERATIONS MANAGEMENT TEAM
Roger Seenath
District Manager
Christopher Rodriguez
District Operations Manager - COMM
Page 82
Fred Harmon, Senior District Manager, WM of Palm Beach
(989) 293-4635 | FHarmon@wm.com
Assignment on Town’s Project: Managerial responsibility for Day-to-Day Collection and
Administrative Operations across the District
As Senior District Manager, Fred oversees the day-to-day operations of the District,
including oversight of the 250 employees that are responsible for the collection of garbage, recycling, and
yard waste from thousands of residential and commercial customers. With 16 years at WM, and 22 years
total industry experience, he provides exceptional leadership support to his front-line managers. Fred is
responsible for the District’s overall service and budget performance including safety, operational, and
service performance while also diagnosing and improving processes and procedures.
Fred began his career with Waste Management in 2007 where he excelled as a Route Manager in the
Ohio Area and was promoted to various leadership positions, eventually serving as the Senior District
Manager of the Northern Michigan and Southern/Central Ohio Areas. In 2019, Fred was transferred to
Waste Management of Palm Beach County as the Senior District Manager. He currently leads one of the
ten largest hauling companies within the corporation, with 250 employees, and supports his team’s efforts
to provide excellent Customer Satisfaction and maintain a focus on a strong Safety Culture. Fred directly
oversees providing exceptional service to contracts including Delray Beach, Highland Beach, Palm Beach
County Solid Waste Authority, Palm Beach Gardens, Mangonia Park, Golf, Gulfstream, and multiple other
Palm Beach County municipalities
Fred was the recipient of the Grieves Scholarship for Academic Performance at Northern Kentucky
University where he earned a Bachelor of Science degree in Mathematics & Business
Management/Marketing. He has been featured in the DDI Manager Success Stories and was one of only
12 leaders selected in the 2017/2018 Waste Management Leadership Forum.
Roger Seenath, District Manager, WM of Palm Beach
(561) 718-4825 | wmrseenath@wm.com
Assignment on Town’s Project: Managerial responsibilities including overseeing
Quality Assurance
Roger has been employed by WM for 16 years. During that time, he has served in
several different roles, from Customer Service Management, to Sales Management, and currently in
Operations. He is responsible for managing the daily operations in all aspects at our WM of Palm Beach
facility. Prior to his Senior Leadership Role in his district, he managed all lines of business including
Residential, Commercial and Roll-off services.
Roger has extensive knowledge of the Palm Beach County areas and has been trained in all aspects of
safety. His time in leadership positions has provided him with valuable experience in mentoring and
coaching team members. Roger holds a Liberal Arts degree from Miami Dade Community College.
Page 83
Christopher Rodriguez, District Operations Manager/Commercial, WM of Palm Beach
(772) 200-9122 | crodri33@wm.com
Assignment on Town’s Project: Direct manager of all Commercial Route Managers,
responsible for on time and complete collections.
Chris has been with Waste Management for six years in various roles of the operational
lines of business in the Martin County and Palm Beach County areas. He began his career as a driver,
eventually moving into the role of Route Manager for the residential line of business in Palm Beach
Gardens. In 2019, he transferred to our WM of Palm Beach location where he transitioned into the role of
Commercial Route Manager. Chris’s team proudly services the areas of Highland Beach, Delray Beach,
Wellington, Boca Raton, Lantana, West Palm Beach, Riviera Beach, Palm Beach Gardens, South Bay,
and Pahokee.
Chris’s experience as a Driver and a Route Manager in heavily populated cities has given him the tools to
lead a team that provides efficient and reliable service to customers. He was educated at Adrian College,
where he earned a degree in Liberal Arts.
Carlos Diaz, District Operations Manager/Residential, WM of Palm Beach
(954) 288-3100 | cdiaz1@wm.com
Assignment on Town’s Project: Direct manager of all Residential Route Managers,
Responsible for on time and complete collections.
Carlos has been actively involved in providing exceptional service to our South Florida
customers for the past five years in Palm Beach County. He is currently serving as a District Operations
Manager for Palm Beach County, focusing on the residential line of business. Carlos’s team proudly
services the areas of Delray Beach, Highland Beach, Gulfstream, Greenacres, Palm Beach Shores, Boca
Raton, Lake Worth, Palm Beach Gardens, South Bay, and Pahokee. Carlos began his career at Waste
Management as a Route Manager Trainee in 2018 continuing to a Route Manager position in 2019 before
his current role of District Operations Manager in August of 2021.
Carlos has 13 years combined years of progressive leadership experience, receiving personal awards
and commendations from his service in the United States Marine Corps. He was educated at Florida
Atlantic University where he earned a Bachelor’s degree in Criminal Justice with a Minor in Public Safety
Administration.
Jacob Buster, Senior District Fleet Manager, WM of Palm Beach
(561) 547-4000 | jbuster1@wm.com
As our Senior Fleet Manager, Jacob oversees all aspects of fleet strategy and repairs at
the district. He has three years with WM, and most recently won the distinguished Top
Shop award within WM. Jacob’s sales background, including his most recent role as
Regional Sales Manager for Fabricators Plus before relocating to FL, gives him a depth of
management skill and experience that make him uniquely qualified for his efforts in managing fleet
strategy and repairs.
Page 84
Andrew Brumley, District Fleet Manager, WM of Palm Beach
(561) 547-4000 | abrumley@wm.com
As our Fleet Manager, Andrew oversees fleet repairs at the district. He has 20 years with
WM and has earned promotions from Technician Assistant, to Technician, to Senior
Technician, and now to Fleet Manager. Andrew has achieved his ANGI CNG Certification,
Cummins Warranty Certification, and his Michelin and Bridgestone Technical Certification.
Highland Beach Route Managers
Rafael Oropesa, Nicholas Northover, and Modesto
Martinez are the Commercial & Rolloff Route
Managers for our WM of Palm Beach Hauling District.
They oversee daily collection services, drivers, and
operational performance. They manage District
personnel needs, including selection, coaching, and training drivers. They are also responsible for
equipment utilization and managing all equipment needs, including cart and container inventory.
Raphael has six years with WM and 16 years in the industry; Nicholas has five years with WM and
Modesto holds 27 years of experience with WM.
Mackenson Beaubrun is the current Residential Route Manager for Highland Beach and
will continue in this role. He manages day to day residential operations and serves as the
frontline operational liaison for the Highland Beach franchise agreement.
Page 85
3. APPROACH AND METHODOLOGY
Established Routes
Highland Beach Route Maps
VALUE ADDED ELEMENTS
A Customer Service Experience For Tomorrow
Service Delivery Optimization:
A Cornerstone of Our Operations
Preventive Maintenance
Waste Watch®
Equipment
Carts
Highland Beach, March 2023
Photo by Shiraz Kashar, WMIF Community Outreach and Education Page 86
The Town of Highland Beach is a distinctly unique community and as such has
posed some distinctly unique requirements for your next contract. WM’s priority, first
and foremost, is to offer a solution to maintain the character of Highland Beach and
enable us to earn your business for the next seven years.
The Town has clearly prioritized the potential benefits of three-man crews for community-wide collections
of your current assorted containers, and WM can and will provide that convenience for your residents.
Additionally, you are interested in doorside collections where possible for the above scenario, and again
WM can and will provide that convenience for your residents.
Alternatively, the Town has recognized the trend toward automated collection - one that enhances safety,
service efficiency, labor retention, and results in more competitive rates but within the SWA area, still
requires multiple recycling containers that necessitate either helpers or the driver to exit the vehicle. A
fully automated MWS alternative for Highland Beach’s carts may yield efficiencies and possible cost
savings.
Our challenge is to position our
operations to offer a solution to
these Highland Beach
scenarios. The vehicles that
deliver automated services vs
manual collections have
intentionally been designed to
accommodate one driver, and
fewer, if any, laborers, and
typically carted contents only.
We will propose a solution that
meets most, if not all, of your
requirements.
Page 87
As Highland Beach’s current provider, WM already holds all of the needed vehicles, equipment,
personnel, and resources to effectively and efficiently service the Town. WM of Palm Beach,
located at 651 Industrial Way, Boynton Beach, is the local hauling district that currently services
Highland Beach. WM of Palm Beach is under the leadership of Senior District Manager Fred Harmon,
District Manager Roger Seenath, and District Operations Manager Carlos Diaz. Under the guidance of
Florida Market Area President David Myhan, Fred, Roger, and Carlos lead the service efforts for Highland
Beach. Government Affairs Manager Barbara Herrera will continue as the Town’s primary liaison for
service, contractual needs, and community involvement.
Our WM of Palm Beach hauling district located just over 10 miles from Highland Beach, houses 250
employees and over 170 collection vehicles, 3 container delivery trucks, 3 service trucks, and 12 support
vehicles serving as additional available resources. Plus, with nearly 5,000 employees and 1,400
compressed natural gas-fueled trucks within the State of Florida, along with 48,300 employees and
32,000 vehicles in North America, WM has the capacity to handle any unforeseen circumstance in the
Town.
We are uniquely well positioned to provide the services and operations the Town requires on an
uninterrupted basis and our WM of Palm Beach team is committed to continue providing the service
excellence that our Highland Beach residents and businesses have come to expect.
Our outstanding history of past performance, regulatory compliance, and superior safety record, along
with the financial and resource backing of North America’s largest environmental services company, gives
us the foundation needed to not only meet but exceed Highland Beach’s expectations for waste and
recycling franchise services.
WM is pleased to provide the following at-a-glance charts below for Highland Beach’s dedicated
Routes, Employees, Vehicles, and Services. Please find additional information pertaining to each
immediately following the charts below and on the following pages.
Established Routes
Collection Service MSW REC YARD
WASTE BULK CM
FRONTLOAD ROLL-OFF
The number of
Routes that will be
used
2+1 Saturday
Seasonal 2 1 1 3 1
The type of vehicle
Route; and
1 Rear-load
vehicle (REL)
1 Split Body
Rear-load
vehicle (REL)
1 Clam shell
vehicle
1 Clam shell
vehicle
3 Commercial
Frontload
vehicle (FEL)
1 Rolloff
vehicle
The type and number
of employees
1 driver
2 driver
helpers
1 driver
1 driver helper 1 driver 1 driver
3 drivers
2 driver
helpers
1 driver
Page 88
Provide a proposed route schedule and map for residential services;
General Collections Notes
Single Family
Residences
Garbage collection occurs Monday and Thursday between 7:00 am and 5:00 pm.
Items must be ready by 7:00 am.
Recycling collection occurs Monday only between 7:00 am and 5:00 pm. Items must
be ready by 7:00 am.
Yard waste collection will be provided on Monday only between 7:00 am and 5:00 pm.
Multi-Family
Condominiums
Garbage collection occurs Monday and Thursday 8:00 am until 3:00 pm. There is a
Saturday collection day added for seasonal months (November 16 through May 14)
Collection time for this Saturday pick-up will occur from 8:00 am until 12:00 pm.
Recycling collection occurs Monday and Thursday 8:00 am until 3:00 pm.
Yard waste collection service is not currently included. Real Christmas trees are
collected on the first Monday following January 1st between 7:00 am and 5:00 pm.
Commercial Commercial collections are for MFC that have transitioned over the years to
traditional FE service
All of the Solid Waste and Recyclable Materials collected for Highland Beach are and will continue to be
delivered to one of the Solid Waste Management Facilities operated by the Solid Waste Authority of Palm
Beach County ("Authority" or "SWA") or to another Solid Waste Management Facility designated by the Town.
WM’s Highland Beach Route Plans
MSW 2x/week*
Mon/Thurs
RECYCLING 1x/week
Mon/Thurs
YW/BULK 1x/week
Monday Only
Trucks
# Routes
Drivers/Helpers
# Units
Trucks
# Routes
Drivers/Helpers
# Units
Trucks
# Routes
Drivers/Helpers
# Units
SF/MFC carts
CURBSIDE
1 REL
2
1/2
240+320
1 REL
2
1/1
240+320
1 CLAM
1
1
240+320
SF/MFC carts
DOORSIDE
2 REL
2
2/4
240+320
1 REL
2
1/1
240+320
1 CLAM
1
1
240+320
SF/MFC carts
AUTOMATED
1 ASL/1 REL
2
2/2
240+320
1 REL
2
1/1
240+320
1 CLAM
1
1
240+320
MFC/COMM**
CURRENT
2 FEL
2
2/2
3,950
1 FEL
1
1
3,950
1 CLAM
1
1
3,950
By
appointment
* MSW will be collected 3x/week November 1- May 31st for Multi-Family Condominium (MFC)>4 units
** Comm MSW FEL runs M, W, TH, F, SA and Comm Recy FEL runs M, TH, SA
Page 89
eRouteLogistics®: Routing Software that Reflects Real-Time Developments
WM utilizes the most sophisticated routing software in the industry, eRouteLogistics,® to
develop, manage, and modify routes. The software is used daily by our operations team to
ensure that each route is well-maintained and adjusted to reflect new developments and
changes in service levels, customer counts, and traffic patterns.
The eRouteLogistics program uses specialized software and a process analysis that bases routing and
rerouting on:
eRouteLogistics displays customer locations in a user-friendly map through a variety of coloring and
labeling options and allows users to visualize existing and future routes. Updated in near real-time,
eRouteLogistics enables our route managers, drivers, dispatchers, and customer service representatives
to resolve any questions our customers or municipal partners may have concerning routes.
This web-based application integrates with our billing and customer database, Mid-Atlantic Services
(MAS). MAS provides daily updates to eRouteLogistics to capture
new customers and service level changes. eRouteLogistics
features mapping capabilities supported by Microsoft’s Bing Maps
technology. Mapping is automatically updated via Bing Maps to
reflect road changes and new community developments.
Plan Vs. Actual Technology: Serving You Better by Managing
Route Progress in Real Time
Using our Plan Versus Actual (PvA) technology, route managers
and dispatchers can track every stop on the route virtually. By
following the same route order every service day, we create
consistency in service and increased customer satisfaction. PvA
software displays how closely the driver followed the route, where
there were delays of more than 10 minutes, and where the driver
had to deviate from the route. Coaching consistency is important,
and our general goal is to run the route at least 90% as designed.
Fewer Missed Collections
This route information, including collection status, is visible in real time. If the
Town should have a service question from a resident, Highland Beach Route Managers
have the ability to immediately access service completion information. This level of data
and route management dramatically decreases missed pickups and has helped our WM
of Palm Beach Hauling District achieve and sustain a 99% collection accuracy.
Sample Residential
PvA Live Screens
from
Page 90
Highland Beach Route Maps
Highland Beach Route Maps
Highland Beach P1HB
HB Bulk/Yard Waste
Highland Beach P4HD
MFC and SF curbside
Highland Beach P6G1
Seasonal Sat Route
Provide a detailed description of how your collection route schedule shall run (include maps);
WM’s established routes begin on A1A at the northern border of the Town and run towards the southern
border with curbside collections. Once at the southern edge, collection will resume towards the north,
ultimately completing the route. Please refer to the maps provided for the previous question.
Describe in concept your approach to multi-dwelling residential unit collection of solid waste;
WM’s approved routes, existing containers, and historical collection knowledge of
the Highland Beach multi-family condominiums make us the only vendor capable of
providing uninterrupted service to this community. We know what the residents need
for both front end loader and rear end loader services. We can focus on our driver
teams and increasing their efficiency to allow us to serve the multi-family
condominiums more quickly, while reducing the time our trucks are present.
Page 91
WM’s Highland Beach Route Plans
MSW 2x/week*
Mon/Thurs
RECYCLING 1x/week
Mon/Thurs
YW/BULK 1x/week
Monday Only
Trucks
# Routes
Drivers/Helpers
# Units
Trucks
# Routes
Drivers/Helpers
# Units
Trucks
# Routes
Drivers/Helpers
# Units
SF/MFC carts
CURBSIDE
1 REL
2
1/2
240+320
1 REL
2
1/1
240+320
1 CLAM
1
1
240+320
SF/MFC carts
DOORSIDE
2 REL
2
2/4
240+320
1 REL
2
1/1
240+320
1 CLAM
1
1
240+320
SF/MFC carts
AUTOMATED
1 ASL/1 REL
2
2/2
240+320
1 REL
2
1/1
240+320
1 CLAM
1
1
240+320
MFC/COMM**
CURRENT
2 FEL
2
2/2
3,950
1 FEL
1
1
3,950
1 CLAM
1
1
3,950
By
appointment
We appreciate your interest in an elevated quality of life in Highland Beach, and we will continue to look
for opportunities to enhance our services to meet or exceed your requests.
Providing ASL service would greatly improve the efficiency of our collection team. There would be
additional training and customer education on the process of automatic collection, compared to the
present-day manual collection.
Our drivers are proud to work in
Highland Beach and they make
an effort to prove that. The little
things that our teams do (i.e.
picking up litter, replacing
cans/bins to their original
locations, assisting residents)
may seem insignificant, but their
impact of taking care of the
Town leaves a great impression
on our service.
Page 92
WM's “3Cs” Approach for Multi-Family Program Success
CONVENIENCE CLARITY CAPACITY
Recycling and garbage containers
must be equally convenient for
customers to access. This
generally requires co-location of
containers wherever possible.
• We advise property managers
on optimal container location
and ensure pairing of
recycling, food waste and
garbage containers.
It must be clear to
customers which container
is for garbage and which
container is for recycling.
• We provide container
labels with images and
in multiple languages to
differentiate recycling,
food waste and
garbage.
There must be sufficient room in recycling containers for customers
to place their recyclables. For most properties, recycling service
should be approximately 50% of total service volume, with per-unit
capacity in the range of 20 to 30 gallons (0.10 to 0.15 cubic yards).
• We help property managers determine the best service level for
their customer’s or tenant’s needs. We add recycling containers or
pickup days to increase recycling collection capacity.
• In some cases, we advise reducing the size or number of garbage
containers to eliminate excess garbage capacity and make space
for recycling and food waste containers.
Provide your procedure for notifying applicable government agencies of reportable quantities of hazardous waste found or observed by you
anywhere within the Town, including on, in, under or about Town-owned property and Town waste containers;
Per Addendum 1, this requirement has been removed. It is worthy of note however, that should Highland
Beach wish to establish procedures, we would be happy to collaborate with the Town to discuss protocols
for necessary notifications.
Provide a list of standard reports that will be available to the Town;
The key to continuous improvement is that you cannot change what you do not measure. At WM, we
understand that measuring and reporting diversion, financial performance, and service delivery are key
components of a successful program.
CAPACITY
There must be sufficient room
in the recycling container for
customers to encourage
proper recycling and minimize
contamination.
CLARITY
It must be clear to customers
which containers are for
garbage, recycling & food
waste. Our colored
containers, large multilingual
decals and signage help
increase clarity.
CONVENIENCE
Garbage and recycling must
be equally convenient for
customers to access. Co-
location of containers is best.
Page 93
We can provide detailed, accurate reporting in a format that is mutually agreed upon by Highland Beach
and WM. Typically, these reports are provided on a monthly, quarterly, and/or annual basis, but we can
also submit reports to Highland Beach on an ad hoc basis as requested.
We can offer Highland Beach the following types of reports:
• Tonnage reports by waste type
• Single-family and multifamily service levels, cart, and bin replacements
• Customer interaction logs
• Vehicle Inventory
• Bulky items collections
Working with Highland Beach staff, we can design the reports to provide easy-to-read charts that display
year-over-year performance, diversion results against stated goals, and identify opportunities for
improvement. Typically, data is presented in Excel spreadsheets/charts.
VALUE ADDED ELEMENTS
Provide your response to the Value Added Elements;
A Customer Service Experience For Tomorrow
In today's digital age, customers' service expectations are changing. Customers want a
direct and seamless experience - anytime, anywhere, and on multiple platforms and touchpoints. WM has
aligned with those expectations by transforming how we do business to deliver an unrivaled customer
experience.
WM has made significant investments in
technology to create a robust
omnichannel to meet our digitally
conscious customers on their platforms
– email, social media, live chat, and
mobile apps. The WM Omnichannel
Customer Service Experience positively
impacts the quality of customer
interactions by allowing us to reach our
customers at every point of their
journey, regardless of where they
started.
This digital transformation breaks down
communication silos to put our
customers at the center of what we do
every day. It delivers the experiences
customers expect while providing
convenient, flexible, and efficient
customer service solutions on their
preferred channels - including personal one-on-one interaction. And as customer expectations and
service trends evolve, WM can leverage the Omnichannel approach to develop forward-thinking solutions
to construct a new customer service journey.
NEW!
Page 94
WM Omnichannel: Customers Conduct Business How and When They Want
Modern customers want to save time and expect 24/7 service and easily accessible solutions to their
problems without wasting time on hold or explaining the same issue to multiple people. Our holistic
strategy puts our customers in the driver's seat by allowing them to self-serve and handle routine issues
at their convenience.
WM’s Omnichannel Customer Service Platforms
WM.com Offers seamless navigation and an intuitive way for customers to learn about services
and solutions in their community.
AI-Powered Virtual
Assistant Chatbot
Handles routine issues promptly and provides 24/7 customer service with automated
responses to the most frequently asked customer questions.
Knowledge Base
Help Center
Houses answers and videos to top customer requests about WM services as well as
support articles by topic – products/services, understanding your bill, delays, and more.
Live Chat Allows customers to skip email exchanges or wait in line in the call queue. With Live
Chat, we can respond immediately to customer questions.
WM’s Social Media
Platforms
Meets customers where they are and allows us to answer questions quickly. Customers
can also stay updated about services and ways they can help protect the environment.
Interactive Voice
Response System
(IVR)
Seamlessly routes customers to self-service options and connects them with the right
resources, links, or departments so we can limit call transfers and reduce wait times.
Our IVR System is also equipped with convenient callback functionality, so customers
never have to wait on hold during peak call hours. Customers can simply choose to be
called back and "hold their place in line" while they continue with their day.
Call Center Personal, one-on-one customer assistance for questions or service issues.
My WM Offers simple and intuitive online account management for service requests, holiday
schedules, online bill pay, autopay, notification preferences and more. We’ve added a
new self-serve feature to My WM - bulk item pickup. Scheduling a Bulk Pickup with My
WM is easy:
1. Login: Log in to your My WM profile. Select Manage My Services.
2. Choose Materials: Review the service rules and list of unacceptable items. Use the
checklist provided to identify the materials you need to get rid of – once an item is
selected, specific instructions will be provided.
3. Pickup Date & Payment: Use the calendar to choose your pickup date and add
additional notes directly to your Driver. Review the costs (if applicable), approve the
payment method (if a prepay is required), and confirm your order.
My WM App Provides a personalized customer experience. With the My WM app, customers can:
o Manage and use different payment methods with ease, including Apple Pay
o Enroll in AutoPay and Paperless billing (if applicable)
o Get service day updates so they know when to expect pickup
o Request bulky item pickup, extra pickups, roll-off dumpsters, and more
o View or change their existing services and schedules.
Page 95
WM Digital Customer Service Capabilities Residential Commercial Roll Off
Manage Accounts Allows customers to add or remove WM accounts and
manage all with your My WM Profile.
Bi
l
l
i
n
g
AutoPay &
Paperless
Save time by receiving bills electronically and having them
paid automatically. Signing up for both autopay and
paperless can save customers some money, too.
Pending Charges Be informed of one-time charges before receiving invoice.
My Billing
Provides access to current and past invoices, allows
customers to save or update payment methods, and allows
partial payments or pay multiple invoices in one.
Bu
y
&
Ad
j
u
s
t
S
e
r
v
i
c
e
Adjust Service Things are constantly changing - including service needs.
Our online options help customers adjust to change.
COMING
SOON!
Extra Pickup Avoid hassles of an overloaded container by completing an
online request for WM to come before your next service day.
Bulk Item Pickup Schedule a time for WM to pick up large trash items that can't
be recycled or repaired. COMING
SOON!
Container Repair If your container needs care, visit us online to schedule a
repair or replacement. COMING
SOON!
Roll Off Requests Schedule an exchange or removal of a roll off container
online, where you choose the date and see estimated costs.
Se
r
v
i
c
e
D
e
t
a
i
l
s
View ETA &
Schedule
Stay informed of when WM is stopping by - including holiday,
weather, or other service schedule changes.
View Service
Visuals
Customers can see their container the way our drivers see it
with photos and videos. COMING
SOON!
Co
n
t
a
c
t
Manage Contacts
Assign a service contact or billing contact, or both.
Customers can easily make changes at any time to ensure
the right people are contacted with the right information.
Communication
Preferences
Customers stay informed by receiving the information they
want to receive and how they prefer to receive it.
Feedback
Let WM know what you think – we are all ears! We want to
keep doing what the customer likes or work to improve where
there may be opportunities.
WM.com: Mobile App:
Page 96
A Dedicated, Local Website for Local Services
As part of our digital transformation, WM has created dynamic,
easy-to-navigate WM customer websites. These tailored-to-your-
municipality websites provide a single access point for service
information and 24/7 self-serve customer service solutions. With
a WM customer website, you can:
• Personalize your website: Your WM customer website is designed and custom-built to
showcase your community, services, solutions, and special programs.
• Promote self-serve customer service solutions: Your WM customer website is the first line of
support, empowering customers to access information on demand, find answers on their own - at
their convenience - request services, and resolve issues with zero to minimal waiting time.
• Provide helpful resources and service information: Your WM customer website is the
information hub for all information regarding services - from collection schedules, including
holidays or any special events such as holiday tree collection, to bulk item collection information
(if applicable), to any service delays. The website can also inform of where to place carts/bins
and acceptable and non-acceptable items.
• Help lead the way to a more sustainable community: Your WM customer website links directly
to WM's Recycle Right® recycling education program, providing your community with access to
recycling resources, making it even easier to recycle right and reduce contamination.
Your community’s website is the digital
gateway for residents to self-serve
through WM.com, make service requests,
pay their bill, set personalized service
notification preferences, and more.
Page 97
As an added convenience, WM staff will share access to our web content for cross-promotion on your
website. Connecting directly to WM’s information will save Highland Beach staff time and confirm your
community continuously receives accurate and consistent information.
Answering questions, finding service information, and utilizing local services should be easy. WM’s local
website will give your community the information and tools they need - when they need them.
WM’s tailored-to-your-municipality
websites provide a single access
point for service information and
24/7 self-serve customer service
solutions.
Shown here are quick access
links to make payments, report
missed pickups, get general
assistance, and more, as well as
general Service Guidelines and
Instructions for your residents.
Page 98
Cutting Edge Customer Service Center with Personalized, Convenient Solutions
At WM, we know that excellent customer service means going beyond meeting our customers' basic
needs and providing personalized, knowledgeable, convenient, and proactive service. That's why our
state-of-the-art Customer Service Center is equipped with the latest customer support software and a
well-designed, intuitive call flow that allows our Customer Service Representatives (CSRs) to provide
customers with the right information or resolution they are looking for right away.
Customer Service Center Availability
Our Customer Service Center is open Monday through Friday during normal business hours - the Center
is closed on nationally observed holidays. However, our easy-to-use self-service channels - WM.com, My
WM, Virtual Assistant chatbot and more - are available to support customers’ needs 24 hours a day,
seven days a week, 365 days a year.
A Nationwide Network for Redundancy When Our Customers May Need It Most
During a local power outage or natural disaster, our infrastructure routes call throughout our nationwide
customer service network, allowing us to deal with customers’ inquiries or requests effectively and timely.
Customers can also access WM’s self-service tools 24/7.
Professional, Well-Trained Customer Service Representatives
Our Customer Service Center is staffed with professional, well-trained CSRs who deal with complex
issues not best handled online. They place our customers at the center of what they do every day, take
the right steps to understand our customers' unique needs and make the best decisions to address and
resolve issues on first interactions. This customer relationship management ensures that customers do
not need to follow up with a second call.
Our six-week onboarding training program, continual learning, and training opportunities allow us to lead
the way in customer service and ensure that our CSRs are ready to support customers with
professionalism and a customer-centric focus.
Page 99
Comprehensive Investments in Customer Service Technology
WM has made operational and capacity-building investments to service technology to better serve our
customers by strategically connecting them to the right information at the right time.
Onboard Computer Technology for Constant Contact with Drivers and Vehicles
WM's onboard computer technology allows us to improve workflow efficiency, reduce emissions in the
communities we serve, and makes it easier to provide effective solutions for our customers by:
• Obtaining real-time information related to all truck locations, stops serviced, service status
• One-touch cart service verification
• Proactively generating service tickets for cart repair or replacements for customers
• Centralized customer service for immediate and efficient issue resolution, including on-call
requests, rerouting, and customer service needs
Integrated Knowledge Management Systems
Green Pages is a proprietary web-based Knowledge Management System (KMS) and a single source of
truth for sharing, organizing, and managing contract-specific information with customers, such as
available services, rates, and collection schedules.
Green Pages is accessible to all our CSRs nationwide, enabling our nationwide network of experienced
CSRs across to instantly access service-related information, allowing WM to provide consistent, accurate
information during the most critical emergency situations.
Our Customer at a Glance (CAAG) KMS incorporates customer data from key WM systems into a single
application, allowing our CSRs access to comprehensive customer information, including customer
invoice and payment history, WM’s integrated billing system, Mid-Atlantic System (MAS), and onboard
computing that captures service history and service statuses.
People First: Our proud, caring, and resilient CSRs are the foundation of our customer service success. That is
why WM has partnered with Genesys, a global leader in workforce engagement management, to gain greater
insight into our CSRs' professional and personal needs. Genesys’ AI-powered customer interaction management
platform allows us to create strategic data-driven workforce plans, which is invaluable to delivering proactive,
predictive, and personalized customer experiences while elevating our CSRs' experience and engagement.
Page 100
With CAAG, CSRs are also able to manage first-call resolutions for customers regarding:
• Administrative actions (online
pay/autopay/paperless invoicing
• Bulky/large item
collection
• Commercial – extra pickup,
service changes
• Holiday schedules • How to Recycle Right • Service schedule changes
• Service/pickup schedule • Sustainability
education
• Weather and natural
disasters alerts
WM Smart Truck℠ Technology for ASL Trucks
WM Smart Truck℠ is our state-of-the-art smart technology for ASL trucks that helps communities ensure
the cleanliness of their streets and stormwater systems, reduce contamination, and identifies recycling
opportunities. This smart technology enhances our customer service by:
• Educating customers on how to care for their trash and recycling
• Equipping drivers with the tools to capture real-time service opportunities via recorded
images
• Providing CSRs with the technology and tools to resolve issues quickly and accurately
through service verification
How WM Smart Truck℠ Works
WM Smart Truck℠ technology captures footage of customer
containers as they are tipped into the truck during service.
Technicians review the footage to ensure materials are placed in
the correct container and collected successfully. This information
is never shared. If a cart associated with a service address is
overloaded or has non-acceptable material inside, customers
receive educational notifications.
WM Smart Truck℠ Customer Communications
WM has created customizable WM Smart Truck℠ customer
educational communications to strategically collaborate with our
customers and help build awareness of the importance of placing
the right materials into the right cart.
Our proprietary Smart Truck℠ technology
captures video and photo of every
collection.
Page 101
Our Customer Experience Performance
WM utilizes key performance metrics and customer feedback to improve CSRs’ training, coaching, and
call quality to enhance our customers’ experience. This invaluable data provides actionable insights which
drive our decisions around the customer service journey.
Key Performance Metrics
Accountability through
Leader-led Monitoring
CSRs are monitored a minimum of four times per month. As part of that monitoring session,
employees are evaluated on 72 talking points and scored on a scale of one to four. Leader-led
monitoring sessions provide immediate feedback on call handling to foster an excellent
customer experience.
Customer Service
Scorecard
Each CSR receives a monthly evaluation of individual performance with actions and
opportunities to develop and improve. The Scorecard is balanced between quality, scheduled
adherence, efficiency, and sales. The Scorecard is composed of four qualifying sections:
o Quality Assurance
o Resource Management
o Efficiency
o Qualitative Professional Development
Average Speed of Answer
(ASA)
We strive to answer customer calls as quickly and efficiently as possible. We monitor our
performance by evaluating all callers' average answer speed in seconds.
Live Chat Response Rate We strive to answer each live chat as quickly as possible. We monitor our performance by
evaluating our speed in responding to each incoming conversation.
Email Response Rate We strive to respond to all emails, even those received during non-operating hours, as quickly
as possible.
Customer Experience Analytics: Voice of Our Customers Survey
WM invites more than 100,000 unique customers to fill out our Voice of Our Customers
survey every month to understand expectations, perceptions, and satisfaction points, and
gain insight into areas for improvement.
The survey initially focuses on core questions related to the customer’s overall
relationship with WM, then expands into targeted questions regarding the customer’s service experience
with our company. This survey provides WM with unprecedented insights to develop proactive solutions
to not only meet but exceed customer expectations every day.
Service Delivery Optimization: A Cornerstone of
Our Operations
WM focuses on four performance principles in all our operations: Safety,
Service, Savings, and Satisfaction. To meet the goals of each of these principles, we use a
comprehensive operations framework - Service Delivery Optimization (SDO) - to define, track, and
measure every aspect of our operations to enable us to monitor for continuous improvement.
SDO is a marriage of technology and management to drive employee engagement, knowledge sharing,
and accountability, which give all our team members the mindset to meet and exceed our customers’
expectations. SDO was developed based on our extensive research of best practice operations from
Maybe not new – BUT A
VALUE-ADD EXCLUSIVE
Page 102
businesses with expertise in logistics, employee engagement, and service delivery. The system, which is
unique to WM, will help us meet the benchmarks set by Highland Beach.
SDO creates an environment that focuses on continuous improvement and provides metrics so we can
coach everyone from our drivers to our district managers. The SDO mindset encourages all employees to
communicate their setbacks as well as their successes, which helps them unleash their potential. While a
setback means that something went wrong, it also offers an opportunity for improvement by figuring out
why it happened, learning from it, and making changes to prevent it from happening in the future.
Alternatively, when something goes right, we celebrate success to encourage repeat behavior and share
best practices. Rather than seeing the success of others as a threat, we want our employees to consider
their successes as inspiring and a source for learning.
By integrating technology and logistics management processes with the skills of our drivers, we improve
safety, facilitate real-time accountability, set clearer expectations, and enhance employee
communications, all of which ultimately maximize customer service and satisfaction.
Four Performance Principles
Safety Results for Highland Beach
Safety is woven into SDO because safety is our core value. For example, every Wednesday, managers
review videos from our trucks; on-board camera system, DriveCam®. If a manager notices a driver has,
for instance, violated the requirement for a four-second following distance in traffic, our route managers
role play a discussion with the driver. When the scenario is well-rehearsed, the managers and drivers
review the footage together. The manager asks the driver to describe what they see, recall the rule on
following distance, and explain why he or she was in violation. Next, the driver is asked how they will
avoid repeating the mistake and commit to abiding by our four-second following distance. Through
DriveCam and role playing, drivers are held accountable and are empowered to become better at what
they do, which makes Highland Beach a safer place to live, work, and play.
Service Results for the Town
SDO encourages drivers to share their thoughts with each other on how to provide better service. During
their daily morning huddles, managers might show a brief video of garbage scattered in the street. Drivers
are asked to come up with a daily nugget on service improvement. A recent example: “Leave it better
than you found it.” It is a win-win for Highland Beach and WM.
Savings Results for Highland Beach
SDO helps us be consistent and efficient in our service delivery, which saves time wasted on returning to
collect missed containers. All routes are carefully planned to adhere to a schedule and are typically
handled by the same drivers from week to week. They know which customers need backyard collections,
Page 103
so they have fewer missed collections. Also, they know the streets, giving them insights into each route to
provide the safest possible service delivery.
Customer and Employee Satisfaction
SDO has given us a highly trained team, yielded better performance, and increased driver satisfaction,
which has reduced turnover. Because our entire operation is highly organized and predictable, drivers
know what to expect. They will typically drive the same route. Their day runs smoothly. They get back to
the hauling site on schedule. Drivers work as a team, using peer-to-peer advice to foster individual
improvements that make the whole company stronger. If a recycle driver accidentally leaves spilled paper
on a route, then the garbage driver who follows will call him to mention the problem. By keeping tabs on
each other, drivers provide better service for Highland Beach. Through SDO we actively engage with our
drivers. Our drivers are our frontline employees, and their feedback from the streets is vital to meeting
your performance expectations.
SDO Management Procedures
We take pride in providing exemplary service. To manage and track our performance, we utilize SDO as
our proprietary best practices management tool. If an issue does arise, our SDO management
procedures are:
Service Metric SDO Procedure SDO Value
Safety Safety metrics, both present and past, are
summarized weekly and monthly. The report
includes the total recordable injury rate (TRIR) and
the vehicle accident rate report (VARR), which
address injuries and accidents, respectively.
Our goal is to return every employee home safely to their family and
friends at the end of every day. As part of SDO, we use established
safety metrics to measure and manage our operational
performance. Managers and drivers discuss these metrics at daily
launches.
Missed
pickups
Our operations team creates a report on a daily,
weekly, and monthly basis. The results are posted
by route and driver name in the drivers’ meeting
room to inform all our drivers where we are missing
customers.
This creates transparency and peer-to-peer accountability. Our
route managers actively engage with drivers regarding missed
collections. Drivers also participate in coaching and mentoring their
team members.
Noise and
spills
We track noise and spill complaints through our
customer service complaint log and report them to
Highland Beach as required.
Tracking noise and spill complaints gives our management team
insight into incidents that need to be resolved before they become a
nuisance for your community.
No can out
percentage
(NCO)
The daily NCO report tracks the percentage of a
route that was reported as “no can out.” This data
helps to inform operational compliance and identify
trends.
If the route is showing a high percentage of “no can out,” route
managers will conduct a “walk and talk” with our drivers on the
route. High percentages of NCOs may signal missed collections, a
situation requiring immediate correction.
Daily
efficiencies
dashboard
All efficiency data is combined into one daily
dashboard report, including homes collected per
hour based on each route’s efficiency goal, total
daily idle time by truck, and route sequence
compliance (Plan vs. Actual).
To confirm we are routing for safety, service, and savings, our
operations team meets every morning to review and discuss the
daily dashboard and make route adjustments, if necessary.
Truck weights This daily report lists the weight of every load from
the previous day by truck.
The report enables the operations team to review truck weights to
confirm they are within legal limits.
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Service Metric SDO Procedure SDO Value
Fleet
maintenance
reports
Every morning, we track the number of trucks that
depart for collections versus those needing repair.
This data is summarized weekly.
Route managers use this report to coach drivers on proper
maintenance protocol. We need drivers to anticipate repairs to
avoid disrupting collections.
SDO Drives Real Results
While the information we capture is critical to each aspect of our business, what sets WM procedures
apart is the automated integration of that information into all aspects of our operations. The data from our
drivers not only provides task completion details, but it is also then automatically integrated throughout all
WM systems. Our significant investment in the technology that facilitates this provides the information we
need for improved safety, timely and detailed service reporting, cost savings, and ultimately enhanced
employee and customer satisfaction for Highland Beach.
Preventive Maintenance to Keep Vehicles and
Equipment Safe
WM has a comprehensive Preventive Maintenance
Program for vehicles and equipment. Disciplined adherence
to the program and associated tasks help us reduce
breakdowns within our fleet and provide Highland Beach
with safe and efficient services.
Our program establishes a systematic procedure to
minimize all vehicle and equipment failures by monitoring
the current conditions and correcting defects before they
develop into safety concerns or costly repairs.
Our maintenance team performs regular quality control audits and self-inspections for compliance of our
maintenance programs, enabling us to identify areas of improvement and correct deficiencies. Our
Preventive Maintenance Program complies with all applicable state and federal requirements, and
includes:
Preventive Maintenance Intervals: These intervals are based on vehicle or equipment utilization by
hours and/or days. Intervals are increased in the frequency in areas where severe operating conditions
exist, such as extreme temperatures, poor road conditions, etc.
Daily Driver Inspections: Before and after each shift, drivers are required to conduct a standardized
safety and maintenance check of vehicles and report on any items that may need service. Any defects
found during inspections are noted on the inspection form and transferred to a work order for a scheduled
repair. Safety-related defects result in the vehicle being removed from service until repairs are completed.
Fluid Sampling and Filter Changes: Our program requires scheduled fluid sampling and filter changes
at specified intervals.
Leak Prevention: After operating for 200 hours, each of our collection vehicles undergoes a spill and
leak prevention assessment. Mechanics inspect and replace worn hoses - prior to the manufacturer’s
recommendation. Drivers check their vehicles daily for leaks, including during pre-trip and post-trip
inspections.
Investing in Our Fleet
Each year, WM invests roughly $600 million in
vehicle and equipment maintenance. These
investments in our fleet safety, driver training,
and onboard equipment have resulted in a 57%
reduction in vehicle accidents since 2007.
NEVER overlooked at WM
and it adds value every day.
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In-Field Repair Response: If a driver experiences an issue while on a route, he/she calls into dispatch
immediately to report the problem. Our in-house maintenance shop will dispatch a mechanic out to the
driver immediately to make the necessary repairs. If repairs cannot be completed in field, a backup
collection vehicle will be deployed.
Customers depend upon us to pick up and safely
recycle or dispose of their wastes; but they often fail to
notice our workers performing these essential tasks.
Although vehicle and equipment maintenance may
seem like common sense, it is an expensive and labor-
intensive task that many companies delay, discount, or
even eliminate – but it is imperative to the safety of our
employees and customers that these preventive
measures are completed.
Environmentally Sound Maintenance Procedures
WM has implemented several environmental procedures for fleet maintenance, including:
• Use of synthetic or semi-synthetic fluids that allow extended oil drain intervals in engine
transmissions, differentials and hydraulic systems and reduces the amount of virgin petroleum
stock required
• Collection and recycling of all fluids collected from vehicle maintenance by licensed recyclers
• Used oil filters are drained and scrapped, per regulations
• All filters placed in drain basins to prevent environmental pollutants from entering streams
WM’s Preventive Maintenance Program is consistent
with the standards and procedures recommended by
the Technical Maintenance Council (TMC) of the
American Trucking Association and encompasses
the mandatory Department of Transportation (DOT)
inspection criteria set forth in Section 396 of the
Federal Motor Carrier Safety Regulations (FMCSR).
Checking tire pressure Testing brake lights
Testing hydraulic lifts and buckets Inspecting fire extinguishers
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COMPASS® Planning and Control System
Through WM’s use of the COMPASS® maintenance planning and control system, we are able to track
every piece of equipment for alignment with expectations for good preventive maintenance. COMPASS is
our automated maintenance tracking system that includes predictive maintenance features, complete
repair and service histories, and calendar reminders. Each equipment component and its available
manufacturer-recommended maintenance requirements (or WM standard maintenance intervals), are
individually loaded by type, brand, and configuration and given a specific tracking number into
COMPASS.
This system is used throughout the entire WM enterprise and has successfully transformed more than
32,000 vehicles and thousands of factory components from a reactive manual tracking maintenance
approach to a proactive and predictive one. Utilization of COMPASS has resulted in recent studies
showing that, across the board, WM achieves lower-than-average maintenance costs compared to the
industry, while maintaining excellent uptime, which equates to outstanding service for Highland Beach.
The usage hours of all equipment are input daily and the system will generate preventive maintenance
recommendations according to manufacturers’ recommendations. The maintenance must then be
completed and paperwork submitted in order to clear the maintenance task from the system.
Maintenance in the Field
If a collection vehicle has a problem in the field, WM immediately dispatches a maintenance vehicle
equipped with the tools and supplies necessary to make on-the-spot repairs. Pickup trucks are also
available to deliver additional supplies and spare parts as needed. If repairs cannot be completed in field,
a backup collection vehicle will be deployed. Response, replacement, and repair time for vehicles on
route is typically less than one hour.
Skilled, Trained Technicians
WM expanded its Fort Myers, Fla. Driver Training Center in 2017
to include a Fleet Technician Training Center, and opened a
second Technician Training Center in Glendale, Ariz. in June
2019. Through these learning facilities, technicians new to WM –
regardless of past experience – take part in a two-week
immersion training experience to learn our fleet maintenance
processes and programs. The two-week course provides on-the-job training that is invaluable to
preparing skilled technicians for Day One success as well as giving them a foundation of knowledge to
build upon in their WM careers.
Maintenance Service Delivery Optimization Fosters Continuous Improvement
WM’s Maintenance Service Delivery Optimization (MSDO) program engages our maintenance
technicians in a continuous improvement process - soliciting and implementing their ideas for how to
constantly improve our maintenance program. MSDO supports our managers and technicians and allows
them to focus on properly executing fundamental fleet processes, being accountable for quality repairs,
and conducting root cause analyses to reduce truck downtime to improve customer service for Highland
Beach.
The MSDO program emphasizes processes that streamline the maintenance of WM’s vehicles.
Maintenance shops are outfitted with a live board, which is a large screen that provides real-time data to
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frontline managers and technicians on vehicle repairs. The program focuses on a series of goals to make
maintenance jobs easier and more efficient for us, and in a timely manner for Highland Beach. These
goals include:
• Encouraging personal coaching to drive better performance
• Establishing annual assessments, training, and certifications for technicians
• Having technicians work on “lean events” to make the shop environment more effective and
efficient
• Updating maintenance programs - like Total Hydraulic Maintenance - for shop compliance
• Improving planning and scheduling for both short- and long-term projects
• Creating different standards for maintaining a vehicle that is based on its age
• Formalizing fleet-related safety and process rules to drive accountability
The following table outlines our MSDO processes for preventive maintenance:
Preventive Maintenance
Task MSDO Processes Process Performance Standards
Planning and Scheduling Managing performance along with
planning/scheduling vehicle repairs
Managers and supervisors are trained to use planning
tools that maximize the hours on jobs.
Preventive Maintenance
Inspection/Compliance
Scheduled vehicle inspection conducted by
maintenance technicians every 200 engine hours
100% of preventive maintenance inspection (PMI)
activities performed within 10% of designated intervals
Quality Control Inspection
(QCI)
Fleet manager/supervisor conducts quality control
inspection on 10% or more of PMIs completed
Properly documented inspections of 10% of all PMIs
Driver Pre-Trip/Post-Trip
Inspections
Pre-trip inspections are conducted prior to the
driver starting their day. Post-trip inspections are
completed once the driver’s route is completed.
Drivers conduct inspections on every truck prior to
leaving the facility and upon returning to the yard.
Total Tire Maintenance
(TTM)
TTM is a cornerstone of our maintenance
program. The technicians follow a seven-step
process when changing tires. We focus on
accountability for the safety of the public as well
as our drivers.
All drivers inspect their truck tires at least two times a
day and technicians follow a seven-step process to
confirm the tires are installed correctly.
MSDO Mobile
WM’s fleet organization recently tapped into mobile technology with its new MSDO mobile app for
Android and Apple phones that mimics the MSDO live board. The app helps the fleet and operations
team through:
• A real-time view of shop operations that allows fleet managers responsible for multiple districts
to get a real-time view when they are not physically present.
• A Current Labor tab that provides a communications link to shop technicians and updates on
standard repair times. The time updates every three minutes.
• A Unit Availability tab that lets users know at a glance if the district has enough assets ready to
service customers.
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• A Customer Service Interruption (CSI) Events tab that reveals recent downtime opportunities,
supporting root cause analysis and coaching discussions.
• Reducing cost burden for smaller districts that cannot install the normal MSDO live board.
Recently, a new MSDO certification criteria went into effect for WM’s maintenance sites. The new
certification criteria uses a stepped approach, allowing locations to reach certifications – bronze, silver,
then ultimately the gold/best in class ranking. The new MSDO certification criteria focuses on process
improvements that reduce downtime, which ultimately results in decreased maintenance cost and
improved service for Highland Beach.
Maximizing Prevention, Minimizing Failures
WM makes every effort to provide uninterrupted service to our customers, but breakdowns and
issues do occur. Highland Beach can be confident that WM has the necessary systems and
measures in place to minimize the effects of vehicle and equipment failures.
From our tried-and-tested maintenance manual, to our regular quality control audits and self-inspections,
to our swift response and repair time, we make the investments required to meet your expectations of the
industry’s leading service provider throughout the contract term.
Waste Watch®
Collaborating with Local Law Enforcement to
Keep Highland Beach’s Neighborhoods Safe
Serving the same neighborhoods each week allows WM drivers to
become familiar with their routes. This level of familiarity enables drivers to identify when a situation
does not feel right. Our drivers are in a unique position to act as an extra set of eyes and ears on the
street. This is why we implemented Waste Watch® and would introduce this program in Highland Beach
as a value-added service.
The Waste Watch program formally teaches our drivers how to observe and report suspicious activity or
an emergency to authorities. DriveCam® has also helps make our Waste Watch program successful, as
drivers can manually start the camera if they witness an incident. WM developed Waste Watch in 2004
and has expanded the program to more than 270 communities nationwide and has been recognized
by the National Sheriff's Association.
ADDED SAFETY is
always a VALUE ADD.
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RIGHT NEARBY THE TOWN OF HIGHLAND BEACH!
Waste Management Driver Jean Frino Joseph Receives “Life Saving
Award” from Delray Beach Police Department
WM driver Jean Frino Joseph was honored with the “Life Saving Award” by
the Delray Beach Police Department on July 30.
Joseph was on a break near 280 West Linton Boulevard earlier this year
when he observed a red car driven by an elderly woman filling with heavy
smoke as she was driving to the rear of a nearby building. Joseph stopped
the vehicle and urged the driver to exit immediately. Joseph, and another
passerby (Bonifilio Javier Juarez Cruz), assisted the reluctant woman out of the car and carried her to safety. Moments later,
the car was engulfed in flames. Joseph was commended for his “quick action and valor.” The citation read: “Your outstanding
actions and professionalism are an excellent reflection on your organization. You truly represent “One Delray. One
Community. One Police Department.”
Frantcy Elysee, Driver
While servicing his Delray Beach neighborhood, WM Driver
Frantcy Elysee saw an elderly woman lying on the ground.
He stopped his truck, helped her up, and walked her back
inside her home where family members called 911. The 95-
year-old woman was bloodied and bruised but had no broken
bones. The family was grateful that Frantcy intervened to
assist.
James Cassell, Driver
WM Driver James Cassell was servicing his Delray Beach
neighborhood for recycling when he noticed 23-month-old
Mason Tracy follow his father out of the garage door. Mason
left his dad’s side and ran to the stop sign and then into the
path of oncoming traffic. James pulled his brake on, blew his
horn, and ran from his truck to secure Mason in his arms.
“We are very thankful that James was vigilant and sprang
into action to keep Mason safe,” said his dad James.
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Equipment
Provide a thorough and complete list of all equipment that shall be used to service the Town of Highland Beach and the age of each piece of
equipment;
Vehicles Dedicated to Highland Beach
Town of Highland Beach Vehicle Plan (all existing and proposed vehicles are in WM’s current fleet – ready to roll)
Freightliner M2112 equipped with a McNeilus
rear load body with cable (ID 312533)
2017
CNG
25cy Rear Loader for
Residential MSW collections 1
Autocar ACX64 equipped with a Heil split-
compartment rear load body (ID 312910)
2019
CNG
25cy Rear Loader for
Residential Recycling
collections
1
Autocar ACX 64 equipped with a Heil
frontload body (ID 213588 & 216164)
2018 & 2022
CNG
28cy Front Load for
Commercial MSW
collections
2
Autocar ACX 64 equipped with a Heil
frontload body (ID 213955)
2019
CNG
28cy Front Load for
Commercial Recycling
collections
1
Peterbilt 337 equipped with a Petersen
Lightning Loader Body (ID 674603)
2016
Diesel
25cy Clamshell for manual
Yard Waste collections 1 6 total trucks for current Highland
Beach collections
PROPOSED DOORSIDE SCENARIO
Add one (1) MSW Rear Loader (ID 312533)
2017
CNG
25cy Rear Loader for
Residential MSW collections +1
7 total trucks (one (1) additional
REL for MSW plus all above
vehicles
PROPOSED ASL SCENARIO
PROPOSED ASL DOORSIDE SCENARIO
2022 Autocar ACX64 equipped with a Heil
Python body (ID 107474)
2022
CNG
28cy ASL for Residential
MSW +1
7 total trucks replacing the added
REL with one (1) ASL
Current Fleet
WM currently owns and houses 170 collection vehicles at its WM of Palm Beach hauling
facility, where we also maintain a minimum of 10% reserve vehicles of all types that are
assigned as needed to service our municipal customers. Plus, WM currently holds the
following resources in the tri-county area, each with a minimum of 10% reserve vehicles of all types:
o Palm Beach County: 170 trucks, 1 yard, 5 other facilities, over 250 employees
o Broward County: 202 trucks, 1 yard, 5 facilities, over 300 employees
o Miami-Dade County: 210 trucks, 1 yard, 6 facilities, over 500 employees
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o Florida Market Area: Over 2,000 trucks, 32 hauling yards, 5,000 employees,
Additionally, WM owns more than 32,000 vehicles throughout North America; only WM has the resources
to handle any unforeseen circumstance in the Town. WM will service Highland Beach with newer model,
clean-burning, environmentally friendly Compressed Natural Gas (CNG)-fueled trucks. CNG is one
of the cleanest fuels available for use in heavy-duty trucks and the environmental benefits are significant,
and only WM is the only hauler that currently services the Palm Beach County area with CNG-
fueled trucks.
A Mission to Near-Zero Fleet Emissions
For more than two decades, WM has operated the largest
heavy-duty natural gas truck fleet in North America – today,
more than half of our 18,927 collection vehicles run on clean
natural gas, avoiding the use of millions of gallons of diesel
fuel per year.
Our mission to near-zero fleet emissions began in 1990
when WM worked with our equipment manufacturers to
develop trucks powered by natural gas. In 2007, we
committed to reducing our fleet’s carbon dioxide emissions by 15% by 2020 by transitioning to cleaner
vehicles and fuels and minimizing the number of miles our trucks travel each day. As a result of these
focused efforts, we achieved our goal in just four years – by 2011.
Now, we are setting our vision to greater heights. WM is working toward a science-based target to cut
fleet emissions by 45% – against a 2010 baseline – by 2038. This includes an interim goal for 70% of our
collection fleet to use compressed natural gas (CNG) engines by 2025, with 50% running on even cleaner
renewable natural gas (RNG). We are well on our way to achieving this goal, having already reduced
collection and support fleet emissions by 43%.
To achieve our ambitious goals, we have invested more than $3 billion in assets and infrastructure in fuel
and routing technologies and moving forward we will invest nearly $400 million annually in near-zero-
emissions trucks.
Compressed Natural Gas Trucks Mean Cleaner, Greener, Quieter Collections
WM is proud to service Highland Beach with a newer model fleet of vehicles that run on compressed
natural gas (CNG). CNG is a fuel used in place of diesel gasoline that, when combusted, produces fewer
undesirable gases than gasoline or diesel, resulting in improved air quality emissions.
CNG trucks emit nearly zero particulate emissions, reduce greenhouse gas (GHG) emissions by 15%,
and cut smog-producing NOx emissions by 50% compared to the cleanest diesel trucks. In another effort
to improve air quality, the engines automatically turn off after five minutes of idling to further reduce
emissions and conserve fuel. CNG engines run much quieter than diesel trucks – many customers have
commented that they cannot even hear our CNG trucks coming down the street.
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For every diesel truck we replace with natural gas, we reduce our use of diesel fuel by an average of
8,000 gallons per year along with a reduction of 14 metric tons of GHG emissions per year - the
equivalent of a 15 % emissions reduction per truck.
While our “last generation” natural gas engine cuts smog-
producing nitrogen oxide (NOx) emissions by up to 50%
compared to the cleanest diesels, our new 2019 near zero
emission natural gas engine (ISL-G “NZ”) is the cleanest heavy-
duty engine ever certified by the California Air Resources Board
(CARB) and the US Environmental Protection Agency (EPA).
WM helped pioneer this new engine with Cummins, and it now
provides a 95% reduction in NOx emissions compared to the
current 0.2 g NOx standard (EPA/CARB 2010) and a 94%
reduction in NOx compared to the latest comparable diesel
engine technology.
Furthermore, this new engine is already certified at 16% below
the current GHG emission standard and is already 12% below
the proposed 2027 standard.
Natural Gas Fueling Stations
Our transition to a natural gas fleet depends on the existence of fueling stations that support these types
of engines. That is why a core element of our fleet transition strategy has been to build our own fueling
infrastructure - both to refuel our own vehicles as well as to sell CNG to other commercial fleets and
individuals at select locations.
Locally, WM invested more than $500 million in CNG trucks and fueling stations in Florida alone,
including a $26 million investment in a state-of-the-art CNG fueling station and CNG-fueled trucks at our
WM of Palm Beach Hauling District,
bringing cleaner, quieter collection
vehicles to Highland Beach.
We continue to grow our natural gas
fueling infrastructure across North
America, with fueling capabilities at
177 fueling stations, 25 of which are
open to the public. WM owns and
operates the stations, purchases the
fuel, and finances the construction.
Highland Beach’s Next
Generation Fleet with Even More
Safety Features!
In addition to the safety features
listed, we are excited to introduce
tomorrow’s truck, today.
Our collection vehicles exceed federal motor vehicle safety standards and are equipped with seven new
safety features for an even safer Highland Beach.
A More Efficient Network
Beyond reducing tailpipe emissions, we also reduce the
footprint of our fleet through proactive and constantly
monitored routing to make sure that every WM vehicle
completes its service route in as few miles as possible
and maximizes efficiency based on traffic patterns and
the location of disposal and processing facilities.
The premise of efficient logistics is simple: a more
efficient route means fewer miles traveled, which
translates into reduced fuel consumption and associated
emissions. Since 2017, WM’s fleet has reduced miles
driven by approximately 8.9 million miles annually.
Optimizing routes not only reduces our environmental
impact, it also increases the quality of our service: we
miss fewer stops for our customers.
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WM Fleet Preventive Maintenance Program
WM’s preventive maintenance program ensures all of our vehicles
perform at an optimal level so there are minimal service interruptions.
Our entire fleet participates in a regular, preventive maintenance
program that ranks among the most aggressive in the industry.
WM invests more than one-third of the cost of machinery and equipment
in preventive maintenance on its vehicles. We have also established
best practices for the preventive maintenance of our vehicles to ensure
the safety of our drivers and rolling stock.
WM goes well beyond the Department of Transportation 's (DOT)
routine requirements (which require a full inspection every year) with our
150-hour maintenance program in which full inspections are conducted
multiple times per year.
Effectively, WM conducts the equivalent of a DOT inspection on its
vehicles every 150 hours.
Fleet Maintenance Facility
Our WM of Palm Beach fleet maintenance facility has its own maintenance center to support our CNG
fleet. The current maintenance property includes:
• 18 certified technicians • 12 repair bays
• A 10,000 square-foot maintenance shop that
services 199 collection vehicles
• Operates 19 hours per day Monday through
Friday, and 10 hours on Saturday
WM of Palm Beach
Waste Management participates in the
Voluntary Protection Program (VPP)
Corporate Pilot overseen by OSHA.
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Existing Containers
With more than 20 million customers throughout North America, WM holds the resources needed to
effectively service our customers. As Highland Beach’s current provider, all commercial customers
currently have all needed mechanical containers already on site.
In addition, we have the following slant top mechanical containers at the ready, located at WM’s South
Florida Container Shop in Pembroke Pines, in Lantana, and at other WM South Florida facilities.
Shape Volume Slotted Material Ready
Slant 1 YD No Metal 241
Slant 2 YD No Metal 555
Slant 2 YD No Plastic 2
Slant 3 YD No Metal 252
Slant 4 YD No Metal 45
Slant 4 YD No Plastic 30
Slant 6 YD No Metal 205
Slant 8 YD No Metal 151
TOTAL EXTRA CONTAINERS 1,481
We also have (50) 2yd compactors at the ready.
In short, WM holds 1,531 immediately available mechanical containers and
compactors just in the South Florida area alone, with thousands more available
throughout Florida and the country. Furthermore, our proactive approach to ordering
containers provides Highland Beach with the assurance that we have the resources
available to service our customers.
Wastequip, WM’s frequent source for dumpsters, provides Front End Load Containers (FELs) that are
engineered using heavy gauge steel to withstand the stress of continued use. Standard models feature
12-gauge sides and 10-gauge bottoms, high density polyethylene lids and fully welded in-seams. Heavy
duty models have 10-gauge sides and 7-gauge bottoms for added strength and durability. Containers are
primed inside and outside to reduce corrosion. Wastequip containers meet ANSI safety specifications and
dimensional standards for haulers. Wastequip has locations throughout North America, and regularly
fulfills our container needs.
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Carts
Cascade Carts: WM’s Preferred Cart Supplier
Built for Highland Beach with Durability, Convenience, and Sustainability in Mind
In the event that Town chooses new carts, WM will partner with our preferred cart supplier, Cascade Cart
Solutions, to manufacture and deliver new carts for Highland Beach immediately upon contract award.
Our longtime partnership spans more than 30 years with more than 17 million Cascade carts set out for
WM customers to date. Cascade prides itself on having top-of-the-class quality control and performance
standards and workmanship is backed by a 10-year warranty. We have successfully utilized Cascade
carts for customers throughout North America and will continue providing them to Highland Beach. Our
partnership with Cascade Cart Solutions will ensure that Highland Beach will have replacement garbage
and recycle carts readily available, meeting the specifications
described in the RFP.
Primary features and benefits include:
• Product Quality: Cascade carts are produced using
an injection molding process that allows for exact
precision and product uniformity.
• Durability: Cascade carts are UV-stabilized and
designed for optimal compatibility and functionality
with both semi and fully automated lifter systems,
including a wear strip to permanently protect the
bottom of the cart from abrasion.
• Customer Convenience: Cascade carts are easy to
handle and provide an excellent balance between
stability and maneuverability.
• Customizable Design Options: Carts are available in
20 standard color options with hot stamping and large
in-mold labels to display key program instructions.
Our Commitment to Closing the Recycling Loop
EcoCart™: A Visible Commitment to the Environment and Recycling
In the midst of market disruptions that are threatening recycling
programs across North America, WM and Cascade Cart Solutions
have teamed to create the EcoCart™ - the waste industry’s first
collection cart manufactured with at least 10% post-consumer plastic
resin.
The EcoCart creates a closed loop system as it is manufactured with recycled residential curbside plastic
- bulky, rigid plastics collected straight out of recycling programs across the country - without
compromising durability or warranty standards. Additionally, the 96-gallon EcoCart is available in a wide
range of colors.
Tested and Proven
As the first U.S. waste container producer to
be ISO 9001 registered, Cascade takes their
commitment to quality manufacturing
seriously. They test their carts beyond
industry durability standards for
performance. Cascade’s cart testing
procedures include:
▪ Cold impact test for lids and wheels
▪ Hot and cold wheel assembly tests
▪ Double pump cart tests, equivalent to
three lifetimes
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WM is prioritizing the purchase of the EcoCart - one of our
largest ever purchasing commitments - as part of a new
commitment to the Association of Plastic Recyclers Demand
Champion Program, which seeks to expand market demand
for recycled resins and improve plastic recycling in North
America.
Utilizing the EcoCart, Highland Beach can be a sustainability
leader by being among the first communities to create a truly
closed recycling loop with carts produced from consumer
materials.
Cart Sustainability
It only makes sense that the carts we provide Highland Beach for the collection of trash and recyclables
should be made as environmentally responsible as they are durable, convenient, and long lasting. When
selecting Cascade Cart Solutions as our proposed cart manufacturer for Highland Beach, we considered
the following environmental benefits:
• End-of-Life Cart Recovery and Recycling. The thermoplastic resin used to make Cascade
carts is recyclable at the end of the cart’s useful life. This helps create a closed loop system -
reclaiming and recycling products at the end of their lifecycle for reuse in the production of new
products.
Award-Winning EcoCart®
Cascade Engineering was awarded the Design for
Recycling® award from the Institute of Scrap
Recycling Industries (ISRI)for the EcoCart®. According
to ISRI, early predictions indicate that through the
manufacture of the EcoCart, 2.2 million pounds of
post-consumer curbside recycled materials will be
removed from the waste stream annually.
Cascade is a Certified B Corporation
Cascade is proud to be part of a
growing community of more than 2,000
Certified B Corps from 50 countries and
over 130 industries that work together
to redefine what success in business
really means.
Using business as a force for good, “B
Corps” meet rigorous standards in
social and environmental performance,
transparency, and legal accountability.
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• Minimal Manufacturing Waste. Cascade carts are
injection molded and manufactured using thermoplastic
resin. This allows the recyclability and reuse of any
unused plastic and/or scraps. This reclaimed plastic
can be melted down and reground for use in the
manufacturing of new containers without compromising
the structural integrity of the cart. This eliminates waste
in the molding process and diverts waste from the
landfill.
Cart Warranty
As durable as these carts are, we do recognize that they can
sometimes break. Our cart supplier, Cascade Cart Solutions,
provides a 10-year warranty period from date of cart shipment.
The warranty protects WM and Highland Beach from defects in
materials and workmanship. In the event that a residential cart
should break or require a replacement part through no fault of
the resident, WM will repair or replace the cart at no charge to
the resident within the City’s specified time frame.
WM has a long-standing vendor history with Cascade and has
successfully utilized their cart warranty when needed. We are
confident that Cascade will stand behind their product quality.
Cascade’s product warranty meets all Highland Beach specifications and can be found at:
http://www.cascadeng.com/terms-warranties.
Carts are available in multiple sizes and a wide range of colors for your choosing:
WM green, black, dark blue, or grey.
Sample Waste Management Carts
35-gallon carts 35-Gallon Capacity 64-gallon carts 64 Gallon Capacity
EcoCart EcoCart
H: 37.5”, W: 19”, D 23.75” H: 41.5”, W: 24”, D 27”
122.5 pounds 224 pounds
7 carts/stack 9 carts/stack
Manufactured with at least
10% post-consumer resin
Manufactured with at least 10%
post-consumer resin
In the event that Highland Beach chooses new carts, we would work with the Town to create a
list of the number of carts required in each size, to eliminate the need for residents to call in with
individual requests and facilitate the delivery effort. We will provide assembled carts directly to
the residents within five (5) business days of receiving the request. We will store an adequate supply for
replacements and/or new requests.
Cascade Certified as Women’s
Business Enterprise
Doing the right thing, the right way guides
everything we do, every day. This includes
embracing and cultivating a diverse
workforce. Likewise, we believe that our
suppliers are an extension of our workforce.
WM is happy to include Cascade
Engineering, Inc. to our growing list of
diverse suppliers as Cascade received
formal certification by the Women’s
Business Enterprise National Council as a
woman owned, operated, and controlled
business.
Supporting diversity among our suppliers
will help us build a world-class supplier
network - a network truly capable of
providing WM customers and communities
with the best, most innovative, and cost-
effective solutions.
Page 118
4. ABILITY TO PROVIDE DOORSIDE
COLLECTION
Highland Beach, March 2023
Photo by Shiraz Kashar, WMIF Community Outreach and Education Page 119
Describe your capability and plan to provide Townwide Doorside Waste and Recycling Collection for accessible single-family homes and multi-
family structures of four (4) units or less. If you cannot offer this service, please clearly state so.
If the Town of Highland Beach elects to provide doorside collection, WM will make provisions to
do exactly that. We will adapt current routines to deliver Townwide doorside waste and
recycling collection for accessible single-family homes and specified multi-family units.
We recognize that this is a different level of collection, and that there is a need to add an additional
vehicle, along with labor, to ensure that we meet the specified collection timeframes. Doorside service
would entail the collection team to spend additional time at each property accessing, moving, dumping,
and returning containers to their original location. Routes are established and crews would be assembled
to accomplish this.
Included again here is our most recent doorside service implementation for your review. Gulf Stream
utilizes three (3) two-man teams and our successful implementation provides evidence of our experience
with a similar coastal town.
Town of Gulf Stream
100 Sea Road, Gulf Stream, FL 33483
Greg Dunham, Town Manager
(561) 276-5116 | gdunham@gulf-stream.org
MANUAL DOORSIDE
MSW, REC, YW, BLK,
COMM, RO
1993 to
present 387 ~$250K EF
And as mentioned earlier, WM would add the following vehicle from our fleet to Highland Beach’s
currently assigned trucks.
PROPOSED DOORSIDE SCENARIO
Add one (1) MSW Rear Loader (ID 312533)
2017
CNG
25cy Rear Loader for
Residential MSW collections +1
7 total trucks (one (1) additional
REL for MSW plus all current
vehicles
Whatever Highland Beach decides, we will collaborate with the Town to launch a customized education
campaign to announce enhanced services. Samples follow for illustration purposes only.
Page 120
Page 121
5. TRANSITION PLAN
Our Commitment to Highland Beach – A Risk-Free
Implementation
Execution of Highland Beach’s Operational /
Transition Plan
Sample Transition Timeline of Implementation Tasks
Highland Beach, March 2023
Photo by Shiraz Kashar, WMIF Community Outreach and Education Page 122
Your proposed strategy to ensure a smooth transition;
Our Commitment to Highland Beach – A Risk-Free Implementation
Throughout our 20+-year partnership with Highland Beach, WM has shown our dedication to
continuous improvement - better processes, more efficient procedures, and investments in
technologies that enhance our collection capabilities and customer service. Transitioning service
providers would require rebuilding a successful program from the ground up. With all service requirements
already in place, our team is able to concentrate on delivering dependable collection and enhancing our
customers’ experience.
The benefits to Highland Beach for continuing to work with WM are comprehensive. We offer:
Established and reliable collection services. We already have the vehicles, collection
equipment, operations site, fueling station, processing facilities, account data, and systems in-
place to offer a risk- and disruption-free implementation.
Invaluable experience. Our experienced drivers know every road and customer in your
community and our knowledgeable customer service staff is already well-versed in Highland
Beach contract terms and service offerings, and what residents want and need to know.
Existing relationships. Over the years, WM staff members have worked hard to become a
trusted community partner. We have built meaningful relationships with Town leadership and
staff, our customers, and local groups and organizations, and will continue to support the vitality
of the Highland Beach community.
A commitment to continuous improvement. We seek to continuously improve our service and
offer the latest technologies and innovations in sustainability and integrated operational
technology. Our onboard technology allows us to manage routes and customer pick-ups in near
real time and seamlessly connect operations with customer service and dispatch – all leading to
greater service accuracy for our customers.
No matter if the Town continues with the current service level, or chooses to implement any
collection changes, Highland Beach can be assured that we will manage the contract
implementation with meticulous care. We have outlined our approach to the most critical
components of the new contract implementation, offering a seamless transition with no
service day changes or disruption to residents.
Page 123
Core Collection Equipment and Resources
WM Competency Benefits to Highland Beach
Drivers
WM currently serves Highland Beach with a
team of 11 CDL drivers, who have all
successfully completed rigorous safety and
customer service training requirements, the
most comprehensive in the industry.
We keep 3 on call, swing drivers/helpers for
when needed.
• Safer, more experienced drivers in your
community
• Existing customer knowledge and personalized
customer service
• No driver learning curve resulting in fewer
missed pick-ups
Trucks
WM’s fleet of collection vehicles are already in
place. All our vehicles are subject to daily
preventive maintenance and safety
inspections. Our fleet is maintained to the
highest safety standards and is fully compliant
with local and federal safety standards.
• Trucks are not subject to manufacturing delays
and are guaranteed ready-to-roll on Day 1 of
the new contract
• Clean-burning, environmentally friendly, CNG-
fueled vehicles already servicing Highland
Beach
Containers Existing equipment inventory includes
adequate quantities of all required cart and
container sizes allowing for deliveries and
swaps to be successfully conducted each day,
with a skilled and efficient container delivery
team already in place.
• Zero hassle and customer confusion
associated with swapping out carts and
containers, as a skilled cart delivery team is
already in place
• No chance of commercial customers
experiencing service delays due to carts or
containers not being delivered on-time
• Clean, well-maintained carts and containers
Routes & Customer
Data WM collection routes are already in place,
created with eRouteLogistics® software and
take into account local traffic patterns, truck
capacity and disposal locations.
• No missed pick-ups associated with customer
confusion caused by collection day changes
• Local knowledge of routes eases transition for
any new services selected
• Less wear and tear on Town streets
Onboard
Computing System
(OCS)
Each of the 6 collection trucks that currently
service Highland Beach is already equipped
with onboard tablets that display drivers’ exact
routes, all scheduled collections, and relevant
account notes such as container placement.
The tablets include GPS technology that
allows managers to capture route data in real-
time.
• Customers can obtain a collection estimated
time of arrival
• Collection statuses minimize the opportunity for
missed collections
• Provides customer service agents with near-
real time field data to assist with customer
service calls/interactions
Page 124
Critical Collection Equipment and Resources in Place Today
At the core of successful implementation is a combination of experience, careful planning, thoughtful
staffing, and clear communication at every level. All of WM’s collection equipment and resources are
already in place, eliminating any opportunity for customer disruption associated with a new contract
implementation.
Should Highland Beach elect any new services, WM will be ready to implement any service level changes
immediately. Senior District Manager Fred Harmon, with 22 years of industry experience, will lead the
transition team and will provide a detailed timeline for phases of transition if any new services are elected.
With resources already in place, any service transition with WM will be smooth.
As the Town’s current provider, only WM can provide absolutely seamless transition with a new franchise
agreement, as residents and businesses will enjoy the same service schedule as currently in place.
However, WM is the hands-down leader in transitions, providing more service transitions through the
decades than any other service provider. For your reference, we have provided our detailed timeline to
demonstrate how WM executes a transition of service. Please see page 55-57.
Your strategy to meet or exceed the current level of service;
WM is proud to be Highland Beach’s provider and aims to keep your business. Our
strategy to meet or exceed the current level of service is to capitalize on our intimate
knowledge of the Town, enabling us to continue uninterrupted while focusing
immediately on the Town’s new selections and deliver any modifications exactly as
specified.
We have attempted to illustrate why industry trends are moving to one-man automated trucks but are fully
prepared to staff whatever selection Highland Beach makes to provide personalized service to your
community and residents. We recognize your continuous pursuit of an elevated quality of life in Highland
Beach, and we look for opportunities to enhance our services to meet or exceed your requests.
Knowing our customers’ needs and continuing to build on our existing relationships, will elevate the level
of service we can provide to the Town of Highland Beach. The “little things” that our driver teams do
(picking up litter, replacing cans/bins to their original locations) may seem insignificant, but their impact of
taking care of the Town leaves a great impression of our service.
Describe in detail your process to transition billing from the current provider to your company;
With WM as your provider there will be no transition of billing.
Identify the group of individuals who will oversee the execution of the transition plan and provide a brief resume for each;
Please refer to WM’s Highland Beach Operations Management Team presented on pages 11-13. Fred
Harmon, our Senior District Manager and Barbara Herrera, the Town ’s Project Manager will lead the WM
Transition team. Roger Seenath, District Manager, along with Christopher Rodriguez and Carlos Diaz our
Operations managers will coordinate the efforts of Route Managers, Technicians and Drivers who will all
be versed in whatever transition the Town selects.
Page 125
Identify equipment, personnel, and schedule for delivering containers to all residents;
Equipment: Highland Beach’s trucks are currently allocated, and we have vehicles ready to service any
of the Towns options. Exact cart models and sizes will be ordered as soon as/if the Town elects new
services.
Personnel: Your WM Team named above is experienced and ready to coordinate the receipt of new
carts and the subsequent delivery to your residents. We will need to determine a staging facility for cart
receipt and assembly, and from there will dispatch carts on regularly scheduled collection days.
Schedule: Upon execution of the agreement, we will work with our cart vendor’s staff to design a
prototype for Highland Beach. The timeline will be subject to supply chain status, but our volumes
typically result in expedited timelines whenever possible. Depending on volume, current delivery has
been running at roughly 10-12 weeks and would be confirmed/modified once an order is placed.
We will coordinate with Highland Beach staff to announce the new carts and prepare for the swap where
the old will be removed and the new cart delivered on resident’s current service days. Critical milestones
will include the following.
• Development and Town-approval of all cart/container graphics/messaging
• Procurement of cart inventory
• Finalize removal, assembly, delivery, vendor staging facility, and schedule
• Conduct cart and container transition
Once finalized, we will work with the Town to kick off the big news with flyers and social media. Our
design team will provide templates that can be customized for the Town’s use.
Describe how the delivery of containers will be conducted in coordination with the removal or use of existing containers used by residents;
Carts will be received at a preapproved, amply sized, well-lit staging facility. There they will be assembled
by our personnel and then grouped for transportation to customer locations. Typically, we deploy a
delivery vehicle that arrives just after the collection truck. The emptied cart is removed if necessary and a
new cart left in its place, either curbside or doorside depending on Town decisions.
We worked with Martin County, one of our references, to successfully deliver thousands of new recycling
carts. The Martin County Fairground was used as the staging facility and from there delivery was
staggered over several weeks until all 40,000+ carts were placed in service.
Provide a timeline for the transition;
If Highland Beach keeps the current services, there will be minimal transition if any, because all assets
are in place, personnel assigned, routes established, and service would continue uninterrupted.
If the Town elects to offer Townwide doorside service, we have the additional truck ready and would need
only to adjust the timing of existing routes to ensure service delivery within the required hours for
collection.
If the automated collection option is selected we will need to deliver selected carts to designated
residences and provide ample notice to all residents for the change in service. Routes will be adjusted to
accommodate increased efficiencies but there would be minimal if any disruption for customers. The
timeline for cart delivery will be subject to manufacturing schedules.
Page 126
Regardless of service selections, WM will coordinate with Town staff to create and distribute public
outreach materials to announce a new contract with its relevant details. Sample outreach materials are
provided on page 49.
Execution of Highland Beach’s Operational / Transition Plan
Generally speaking, we build from the more than 50 years of experience we have with service
transitions; to customize our operational tasks and timeline to Highland Beach needs. Whether
we are providing all new carts and adding new services or if we are keeping most items status
quo, we still review each operation and service requirement to validate we are 100% ready to roll on
schedule.
Major implementation tasks for Highland Beach include:
• Implementation meetings, coordination, and course correction
• Cart deliveries, as needed
• Driver screening, hiring, and training for Highland Beach, as needed
• Review of existing routes and re-balancing if needed
• Contingency planning
These tasks are described in more detail below. A sample timeline of implementation tasks is also
included.
Implementation Meetings, Coordination and Course Correction
WM’s internal Highland Beach team will meet weekly
throughout planning and implementation. At the onset,
these meetings will include our regional team of experts.
As the contract start date approaches, the local district
operations team will meet daily to review the most
critical components of service delivery.
Our team is committed to keeping Highland Beach
informed of our implementation progress, and we will
ask for your feedback as we customize our transition
efforts to reflect the needs of your community. For
example, if a proposed communication or outreach
method is not working or does not make sense, we are
not afraid to scratch the idea and discuss an alternative. From the onset of our transition, we propose
meeting with the Town staff regularly to review key implementation milestones, our progress, and any
proposed changes. We can start with monthly meetings initially, and increase the frequency, if needed.
Cart and Container Deliveries
With direction from the Town with regard to the model and design, we will stock an adequate inventory of
replacement carts and containers by the start of a new contract.
Driver Screening, Hiring, and Training
Through our existing recruiting and hiring efforts, we screen driver applicants weekly, and we maintain a
list of candidates to hire when positions become available. Qualified driver applicants must undergo a
Safety Meeting - WM of Palm Beach
Page 127
comprehensive background check – the most
aggressive in the industry – as well as fingerprinting and
drug testing before joining our team.
At WM, new drivers participate in more than 90 hours of
classroom and in-field new hire training – regardless of
prior, relevant experience. Prior to a new contract, all
Highland Beach drivers receive contract-specific training
that includes a review of our implementation education
efforts, materials, and resources, as well as information
regarding Highland Beach’s unique service
requirements, collection offerings, and contractual
requirements.
Contingency Planning
Our longstanding supplier relationships, smart technologies, and our regional network of equipment and
personnel make it possible to carry on with collections should a delay or unexpected event occur during a
new contract implementation. Key contingency plans address:
• Staffing. Additional route management staff will be brought in from surrounding districts to
provide in-field support during our implementation period. Any new drivers hired to serve
Highland Beach will have completed their six-week training at least two weeks prior to our start
date. Our staffing plan includes personnel to fill in for employees who are sick, on vacation, in
training, or to provide extra help due to spikes in collection volume.
• Carts. We build in a 30-day buffer between when equipment begins to arrive and when we
anticipate customer requests. Our selected suppliers have multiple manufacturing locations, and
our order can be reassigned to a backup facility should the primary production facility experience
a delay.
• Customer Service. Our CSRs will be available to assist Town staff in answering any questions
regarding any transition to new services.
Sample Transition Timeline of Implementation Tasks
The following sample timeline illustrates the meticulous planning that WM utilizes for any transition. We
collaboratively customize and complete this schedule with Town staff once dates and services are
selected and finalized. This chart is provided for your reference.
Tasks Start Date Completion
Date
Notice of award
Contract negotiations
Council contract execution
Operations
Carts and Containers
• Development and Town-approval of all cart/container graphics/messaging
Onboard Tablets Eliminate Learning
Curve
Each of the Town collection trucks will be equipped
with onboard tablets that display the driver’s exact
route, all scheduled collections, and relevant
account notes such as container placement. The
tablets include GPS technology that allows drivers
to capture route data in real-time.
Collection statuses minimize the opportunity for
missed collections.
Page 128
Tasks Start Date Completion
Date
• Procurement of cart inventory
• Finalize removal, assembly, delivery, vendor staging facility, and schedule
• Conduct cart and container transition
Trucks and Fueling
• Place order for new collection vehicles
• Develop and seek approval of contract-specific truck signage
• Delivery of new collection vehicles
• Conduct pre-implementation vehicle and onboard computer testing
Routing
• Develop routes using existing routes where possible
• New route field-testing (prior to go-live)
• Creation of final route maps
Staffing
• Conduct driver recruitment, interviews, and screening
• Conduct classroom-based driver training and onboarding
• Conduct field-based driver training
Data Integrity and Ongoing Data Transfer Requirements
Coordinate and conduct data transfers with outgoing service provider
Audit and verify data accuracy, upload to MAS, and assign WM account numbers,
and if applicable link each account to its respective Town-account number
Request and establish codes for all services
Establish ongoing data transfer, reporting, and Town-invoice protocols with Highland
Beach
Contract Compliance
Develop comprehensive contract compliance checklist for implementation
Establish reporting process and template in accordance with contract specifications
Renew local business license, insurance, and performance bond
Review all updates to wm.com and Town website for accuracy and compliance with
contract terms and maximize cross-promotion
Customer Experience
Update Green Pages to reflect changes to contract requirements and new services
Review and approve Green Pages with all key departments
Upload all transition public education materials to Green Pages for CSRs’ reference
Develop detailed new contract curriculum
Page 129
Tasks Start Date Completion
Date
Management conducts pre-implementation training
Management conducts small group CSR training with emphasis on new contract
terms and new services
New Green Pages content goes-live
Public Outreach and Communication Efforts
Communication with the Town
• Present implementation programs, services, and timeline to Town Council
at a scheduled time
• Schedule month or bi-weekly meetings with key implementation staff and
Town contacts
• Designate a dedicated implementation contact for the Town’s Public
Information Officer
• Finalize strategic communications plan with emphasis on promotion of new
services and attain feedback/approval
• Communication with Residents
• Design and distribute Welcome Postcard
• Conduct media outreach with the Highland Beach Public Information Officer
• Continually update wm.com with key service info
• Conduct commercial/multi-family site visits
• Design and distribute customer Welcome Packet
• Design and distribute collection cart delivery promotional materials
• Design and order supply of enforcement tags/ “oops” tags
• Design and order supply of cart labels
• Pitch press releases with new contract start date, new programs, and other
important transition information
• Conduct community meetings to distribute educational materials and allow
residents an opportunity to ask questions
• Update Town webpage with new Welcome Packet materials, new service
information, and transition announcements
Page 130
6. TOTAL OF FEES OVER FIVE-YEAR PERIOD
Rate Forms
Highland Beach, March 2023
Photo by Shiraz Kashar, WMIF Community Outreach and Education Page 131
Page 132
Town of Highland Beach - RFP No.: 23-001 - Solid Waste and Recycling Collection Services
Page 133
Page 134
Page 135
Page 136
Page 137
Page 138
7. REFERENCES
Southwest Ranches
Hypoluxo
Martin County
SWA Zones 2 and 5
Delray Beach
South Florida Municipal Partners
Highland Beach, March 2023
Photo by Shiraz Kashar, WMIF Community Outreach and Education Page 139
We provide our featured references here on the required form and reiterate our complete list of
references that truly reflect our service excellence in South Florida.
Page 140
Page 141
South Florida Municipal Partners
WM is pleased to reiterate additional municipal references from throughout South Florida. We encourage
you to contact any of our partners to learn more about the service excellence and ease of transition with
WM. This chart is provided simply for your reference regarding the breadth of service that WM provides in
our local area.
Contract 2 WM
Responsibility
Project
Dates
Residential
Units
Annual
Revenue
Contract
Type
MSW: Municipal Solid Waste, RCY: Recycling, RCY PROC: Recycling Processing, YW: Yard Waste, BLK: Bulk Pickup, COMM: Commercial, RO: Roll-off, C&D:
Construction & Demolition Debris, EF: Exclusive Franchise, NEF: Non-Exclusive Franchise, DISP: Disposal Operations, TS Transfer Station Operations
Collier County
3339 Tamiami Trail E, Naples, FL 34112
Kari Ann Hodgson, Solid & Hazardous Waste Director
(239) 252-2504 | Kari.Hodgson@colliercountyfl.gov
MSW, REC,
YW, BLK,
COMM
2005 - to
present 130,000 ~$40M EF
Hillsborough County
332 N. Falkenburg Rd., Tampa, FL 33619
Kim Byer, S.W. Director
(813) 612-7718 | byerk@hillsborough.org
MSW, REC, YW
COMM, RO
1980 - to
present 96,000 ~$60M EF
Martin County
2401 SE Monterey Rd., Stuart, FL 34996
Don Donaldson - Deputy County Administrator
(772) 288-5400 Ddonalds@martin.fl.us
MSW, REC, YW
COMM, RO
2007 -
2029 48,000 ~$23M EF
Town of Hypoluxo
7580 S. Federal Highway, Hypoluxo, FL. 33462
Michael Brown, Mayor
(561) 582-4155 | mcbrown@hypoluxo.org
MSW, REC,
YW, BLK,
COMM, RO
2002 -
present 294 ~$420K EF
MANUAL CURBSIDE REFERENCE
Town of Gulf Stream
100 Sea Road, Gulf Stream, FL 33483
Greg Dunham, Town Manager
(561) 276-5116 | gdunham@gulf-stream.org
MSW, REC,
YW, BLK,
COMM, RO
1993 to
present 387 ~$250K EF
MANUAL DOORSIDE REFERENCE
City of Delray Beach
100 NW 1st Ave., Delray Beach, FL 33444
Danise Cleckley, Assistant Neighborhood &
Community Services Director
(561) 243-7000 | Cleckley@mydelraybeach.com
MSW, REC,
YW, BLK,
COMM, RO
2001 -
present 15,000 ~$11M EF
City of Boca Raton
201 West Palmetto Park Rd., Boca Raton, FL 33432
Richard Scherle, Municipal Services Operations Mgr
(561) 416-3384 | rscherle@myboca.us
C&D, COMM 2015 - to
present N/A ~$4M NEF
Page 142
Contract 2 WM
Responsibility
Project
Dates
Residential
Units
Annual
Revenue
Contract
Type
MSW: Municipal Solid Waste, RCY: Recycling, RCY PROC: Recycling Processing, YW: Yard Waste, BLK: Bulk Pickup, COMM: Commercial, RO: Roll-off, C&D:
Construction & Demolition Debris, EF: Exclusive Franchise, NEF: Non-Exclusive Franchise, DISP: Disposal Operations, TS Transfer Station Operations
City of Greenacres
5800 Melaleuca Lane, Greenacres FL 33463
Carlos Cedeno, Public Works Dept.,
561-642-2071 | grouppw@greenacresfl.gov
MSW, REC,
YW, BLK,
COMM, RO
2019 - to
present 8,700 ~$ 2.4M EF
Palm Beach County Solid Waste
Authority – Zone 2
7501 N. Jog Rd., WPB, FL 33412
Dan Pellowitz, Executive Director
(561) 640-4000 | dpellowitz@swa.org
MSW, REC,
YW, BLK,
COMM, RO
2019 – to
present 33,000 ~$11M EF
Palm Beach County Solid Waste
Authority – Zone 5
7501 N. Jog Rd., WPB, FL 33412
Dan Pellowitz, Executive Director
(561) 640-4000 | dpellowitz@swa.org
MSW, REC,
YW, BLK,
COMM, RO
2019 – to
present 1,200 ~$1.3M EF
City of Palm Beach Gardens
10500 Military Trail Palm Beach Gardens, Fl 33410
Jennifer Nelli, Operations Manager
(561) 799-4100 | jnelli@pbgfl.com
MSW, REC,
YW, BLK,
COMM, RO
2018-- to
present 20,000 ~$7.2M EF
Town of Jupiter
210 Military Trail Jupiter, Fl 33458
Thomas Driscoll - Dir of Engineering and Solid Waste
(561) 746-5134 Thomasd@jupiter.fl.us
MSW, REC 1997 - to
present 27,000 ~$12M EF
City of Coral Gables
2800 SW 72 Ave, Miami, FL 33155
Alberto Zamora, Asst Public Works Dir.
(305) 460-5000 | azamora@coralgables.com
MSW, REC,
COMM, RO
1981 - to
present 1,708 ~ $8.6M EF
City of Florida City
404 W Palm Dr., Florida City, FL 33034
Otis Wallace, Mayor
305-247-8221 | cityclerk@floridacityfl.gov
MSW, REC,
COMM, RO
1991 - to
present 2,600 ~ $2.5M EF
City of Hialeah Gardens
10001 NW 87 Ave., Hialeah Gardens, FL 33016
Arturo Ruiz, Director of Administration
(305) 558-4114 | aruiz@cityofhialeahgardens.com
MSW, REC 1998 - to
present 4,160 ~ $3.2 M EF
Page 143
Contract 2 WM
Responsibility
Project
Dates
Residential
Units
Annual
Revenue
Contract
Type
MSW: Municipal Solid Waste, RCY: Recycling, RCY PROC: Recycling Processing, YW: Yard Waste, BLK: Bulk Pickup, COMM: Commercial, RO: Roll-off, C&D:
Construction & Demolition Debris, EF: Exclusive Franchise, NEF: Non-Exclusive Franchise, DISP: Disposal Operations, TS Transfer Station Operations
Town of Southwest Ranches
13400 Griffin Rd., SW Ranches, FL 33330
Andy Berns, Town Administrator
(954) 343-7469 | aberns@southwestranches.org
MSW, REC,
YW, BLK,
COMM, RO &
Disposal
2007-
2016 and
2022– to
present
2,600 ~$3.6M EF
TRANSITION TO ASL SERVICE OCTOBER 2022
City of Melbourne
900 E. Strawbridge Ave., Melbourne, FL 32901
Ralph Reigelsperger, Public Works Director
(321) 608-5080 | ralph.reigelsperger@mlbfl.org
MSW, REC,
YW, BLK,
COMM
1996 - to
present 27,751 ~$10M EF
City of Lauderdale Lakes
4300 NW 36 S, Lauderdale Lakes, FL 33319
Ronald Desbrunes, Public Works Director
(954) 535-2700 | ronaldd@lauderdalelakes.org
MSW, REC,
RCY PROC,
BLK, COMM,
RO, C&D
1992 - to
present 4,791 ~$5M EF
City of Parkland
6600 University Drive, Parkland FL 33067
Sabrina Baglieri, Public Works Director
(954) 757-4108 | sbaglieri@cityofparkland.org
MSW, REC,
RCY PROC,
BLK, COMM,
RO, DISP
2008 - to
present 11,000 ~$4M EF
City of North Lauderdale
701 S.W. 71st Ave., North Lauderdale, FL 33068
Sam May, Public Works Director
(954-724-7070) | smay@nlauderdale.org
MSW, REC,
BLK COMM,
RO, C&D
2021 – to
present 8,350 ~$7M EF
City of Lauderhill
5581 W. Oakland Park Blvd., Lauderhill, FL 33313
Desorae Giles-Smith, City Manager
(954) 730-3002 | dgiles@lauderhill-fl.gov
MSW, REC,
BLK, COMM,
RO
2016 - to
present 12,802 ~$7.2M EF
City of Cooper City
9090 SW 50th Place, Cooper City, FL 33328
Joseph Napoli, City Manager
(954) 434-4300 | JNapoli@coopercityfl.org
MSW, REC,
BLK, COMM
2006 - to
present 10,383 ~ $6 M EF
City of Lighthouse Point
2200 NE 38th St., Lighthouse Point, FL 33064
John Lavisky, City Administrator
(954) 784-3434 |jlavisky@lighthousepoint.com
MSW, REC,
BLK, COMM
2013 - to
present 3,757 ~ $2.8M EF
Page 144
Contract 2 WM
Responsibility
Project
Dates
Residential
Units
Annual
Revenue
Contract
Type
MSW: Municipal Solid Waste, RCY: Recycling, RCY PROC: Recycling Processing, YW: Yard Waste, BLK: Bulk Pickup, COMM: Commercial, RO: Roll-off, C&D:
Construction & Demolition Debris, EF: Exclusive Franchise, NEF: Non-Exclusive Franchise, DISP: Disposal Operations, TS Transfer Station Operations
City of Wilton Manors
2100 N. Dixie Hwy., Wilton Manors, FL 33305
David Archaki, Emergency Mgmt/Utilities Director
(954) 390-2190 | darchacki@wiltonmanors.com
MSW, REC,
BLK, COMM
2003 - to
present 3,853 ~$2.6M EF
Page 145
SUBMITTAL FORMS
Proposer’s Acknowledgement
Confirmation of a Drug-Free Workplace
Acknowledgement of PBC Inspector General
Scrutinized Companies Certification Form
Public Entity Crimes Sworn Statement
Acknowledgment of Addenda
Schedule of Sub-Consultants (if applicable)
Statement of No RFP (if applicable)
References
Proposal Form
SWA License WM of Palm Beach
WM’s Florida Certificate of Good Standing
WM Palm Beach County Business Tax Receipt
Insurance Requirements
Highland Beach, March 2023
Photo by Shiraz Kashar, WMIF Community Outreach and Education Page 146
Proposer’s
Acknowledgement
Page 147
Confirmation of a Drug-Free Workplace
Page 148
Acknowledgement of PBC Inspector General
Page 149
Scrutinized Companies Certification Form
Page 150
Public Entity Crimes Sworn Statement
Page 151
Page 152
Acknowledgment of Addenda
Page 153
Page 154
Page 155
Page 156
Page 157
Schedule of Sub-Consultants (if applicable)
Page 158
Statement of No RFP (if applicable)
N/A
Page 159
References
Page 160
Page 161
Proposal Form
Page 162
SWA License WM of Palm Beach
Page 163
WM’s Florida Certificate of Good Standing
Page 164
WM Palm Beach County Business Tax Receipt
Insurance Requirements
Certificates of Insurance
WM secures gold-standard insurance coverage to protect our partners. Going above and beyond, we
provide environmental site liability coverage, which covers all active sites that are owned or operated by
WM. It offers third-party liability for bodily injury and property damage, and off-site clean-up coverage,
coverage for both sudden and non-sudden pollution incidents, and transportation coverage including the
loading and unloading of the vehicle. Highland Beach can rest easy with WM as your service provider
knowing that you are always protected by best-in-class insurance. Copies of our certificates of insurance
are included on the following pages.
Page 165
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CONCLUSION
Ready-to-Roll
Highland Beach, March 2023
Photo by Shiraz Kashar, WMIF Community Outreach and Education Page 168
Waste Management Inc. of Florida (WM/WMIF) is a proactive partner with proven results. Our work
throughout Florida and North America is a testament to our professional approach over the long term and
we are committed to the opportunity to work with you in managing your environmental needs.
We have fulfilled the individual tenets and each requirement of the Town’s RFP and Addenda and have
organized this response to provide our proposal in response to each element outlined.
We look forward to a continued partnership between WM and the Town of Highland Beach. We strongly
invest in our partner customers and want to be your waste solutions provider into the future. We
understand your priorities and are well-equipped to continue providing the services and resources you
need to achieve your collection and sustainability goals. We will provide tailored services as the Town’s
needs change and grow with you for the life of the contract.
As Highland Beach’s current provider of residential and commercial solid waste and recycling services,
WM is intimately familiar with the Town’s streets and neighborhoods. We understand our Town residents
and businesses and how they wish to receive service, whether it is a specific cart placement location,
outside-the-norm requests, or doorside service. We know the location of every hard-to-find street, dead
end, tight turnaround, low tree canopy, and soft-surface roadway. Our skilled drivers have learned how to
navigate Highland Beach’s streets safely and efficiently, mindful of our seasonal residents and visitors
who frequent the area. We are here to help the Town’s visitors, too, lending a helping hand with
directions, local knowledge, and always on the lookout for the little ones who are much more focused on
enjoying the fun than looking both ways for oncoming traffic. We are community partners, happy to
support and contribute to the success of Highland Beach.
WM will provide uninterrupted stability backed by innovation, value, and best practices stemming from
over two decades of WMIF experience. In short, we are Highland Beach’s WM, and we understand what
makes this Town so special.
WM again thanks the Town for your partnership and
the continued opportunity to help build a more
sustainable tomorrow for Highland Beach. Thank
you for your consideration of our proposal.
Page 169
COLLECTION RATE SCHEDULE
June 1, 2023 June 1, 2024 June 1, 2025 June 1, 2026 June 1, 2027 June 1, 2028 June 1, 2029
Single Family:YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5 Ren.1 Ren.2
1. Solid Waste- 2x/week $ 13.62 $ 14.57 $ 15.59 $ 16.69 $ 17.85 $ 19.10 $ 20.44
2. Recyclables- 1x/week $ 8.98 $ 9.61 $ 10.28 $ 11.00 $ 11.77 $ 12.59 $ 13.48
3. Yard Trash- 1x/week $ 5.16 $ 5.52 $ 5.91 $ 6.32 $ 6.76 $ 7.24 $ 7.74
4. Bulk Trash- 1x/week Included Included Included Included Included Included Included
Total Curbside (Sum of 1-4)27.76$ 29.70$ 31.78$ 34.01$ 36.38$ 38.93$ 41.66$
35 and/or 65 Gallon Refuse Cart; and Dual Stream 18 Gallon Recycle Bins and/or 95 Gallon Recycle Carts
Multi-Family (4 Units or Less):YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5 Ren.1 Ren.2
1. Solid Waste- 2x/week $ 13.62 $ 14.57 $ 15.59 $ 16.69 $ 17.85 $ 19.10 $ 20.44
2. Recyclables- 1x/week $ 8.98 $ 9.61 $ 10.28 $ 11.00 $ 11.77 $ 12.59 $ 13.48
3. Yard Trash- 1x/week $ 5.16 $ 5.52 $ 5.91 $ 6.32 $ 6.76 $ 7.24 $ 7.74
4. Bulk Trash- 1x/week Included Included Included Included Included Included Included
27.76$ 29.70$ 31.78$ 34.01$ 36.38$ 38.93$ 41.66$
35 and/or 65 Gallon Refuse Cart; and Dual Stream 18 Gallon Recycle Bins and/or 95 Gallon Recycle Carts
CONTAINER (Non-Compacting) RESIDENTIAL COLLECTION (Per Unit Monthly)
Multi-Family Condominium (>4 Units):YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5 Ren.1 Ren.2
1. Solid Waste- 2x/week 6/1-10/31, 3x/week 11/1-5/31 $ 12.47 $ 13.34 $ 14.27 $ 15.27 $ 16.34 $ 17.48 $ 18.70
2. Recyclables- 2x/week $ 4.16 $ 4.45 $ 4.76 $ 5.09 $ 5.45 $ 5.83 $ 6.24
3. Yard Trash- 1x/week NA NA NA NA NA NA NA
4. Bulk Trash- 1x/week NA NA NA NA NA NA NA
16.63$ 17.79$ 19.03$ 20.36$ 21.79$ 23.31$ 24.94$
Container (non-compacting) and Dual Stream 95 Gallon Recycle Containers
YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5 Ren.1 Ren.2
Container Collection Rate (per cubic yard): Disposal not included 9.34$ 9.99$ 10.69$ 11.44$ 12.24$ 13.10$ 14.02$
Compactor Collection Rate (12 cu yds or less):11.68$ 12.50$ 13.38$ 14.32$ 15.32$ 16.39$ 17.54$
Compactor Collection Rate (greater than 12 cu yds):335.84$ 359.35$ 384.50$ 411.42$ 440.22$ 471.04$ 504.01$
Refuse Container Monthly Rental/Maintenance YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5 Ren.1 Ren.2
1 Cubic Yard 22.00$ 23.54$ 25.19$ 26.95$ 28.84$ 30.86$ 33.02$
2 Cubic Yard 24.00$ 25.68$ 27.48$ 29.40$ 31.46$ 33.66$ 36.02$
3 Cubic Yard 26.00$ 27.82$ 29.77$ 31.85$ 34.08$ 36.47$ 39.02$
4 Cubic Yard 28.00$ 29.96$ 32.06$ 34.30$ 36.70$ 39.27$ 42.02$
6 Cubic Yard 30.00$ 32.10$ 34.35$ 36.75$ 39.32$ 42.07$ 45.01$
8 Cubic Yard 32.00$ 34.24$ 36.64$ 39.20$ 41.94$ 44.88$ 48.02$
10 Cubic Yard 34.00$ 36.38$ 38.93$ 41.66$ 44.58$ 47.70$ 51.04$
Waste Management of Palm Beach
Rate Structure for Town of Highland Beach, FL
June 1, 2023
CURBSIDE PICKUP SERVICE WITH THREE MAN CREW
Total Curbside (Sum of 1-4)
Total Curbside (Sum of 1-4)
Commercial Monthly Service Rates (Compacting Containers)
5/10/2023 2:37 PM Town of Highland Beach NEW RATES June 2023 v.2 Page 1
Page 170
Waste Management of Palm Beach
Rate Structure for Town of Highland Beach, FL
June 1, 2023
SPECIAL SERVICES RATE SCHEDULE
YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5 Ren.1 Ren.2
Gate Service No Charge No Charge No Charge No Charge No Charge No Charge No Charge
Rolling Out Fees (< 15 feet)10.00$ 10.70$ 11.45$ 12.25$ 13.11$ 14.03$ 15.01$
Rolling Out Fees (> 15 feet)14.00$ 14.98$ 16.03$ 17.15$ 18.35$ 19.63$ 21.00$
35 Gal. Container (per) [Optional]90.00$ 96.30$ 103.04$ 110.25$ 117.97$ 126.23$ 135.07$
65 Gal. Container (per) [Optional]100.00$ 107.00$ 114.49$ 122.50$ 131.08$ 140.26$ 150.08$
Town Logo Hot Stamp on Containers (per container) [Optional]NA NA NA NA NA NA NA
12.00$ 12.84$ 13.74$ 14.70$ 15.73$ 16.83$ 18.01$
2.00$ 2.14$ 2.29$ 2.45$ 2.62$ 2.80$ 3.00$
55.00$ 58.85$ 62.97$ 67.38$ 72.10$ 77.15$ 82.55$
No Charge No Charge No Charge No Charge No Charge No Charge No Charge
No Charge No Charge No Charge No Charge No Charge No Charge No Charge
No Charge No Charge No Charge No Charge No Charge No Charge No Charge
55.00$ 58.85$ 62.97$ 67.38$ 72.10$ 77.15$ 82.55$
Added Recycling Container Collections per Customer Account
Doorside Service (Medically necessary)No Charge No Charge No Charge No Charge No Charge No Charge No Charge
$30.00 special service fee plus applicable commercial and disposal rates per dumpster.
Same as applicable commercial collection rates (no disposal)
Same as Applicable Commercial Collection Rates
Added Unscheduled (not including “on-call”) Pick-Ups for Commercial Customers
Adding wheels to or changing wheels on Containers (per wheel)
Adding lids to or changing lid(s) on Containers (per pair)
Moving Container Location per Customer Request
Changing out sizes of containers
Added Scheduled Pick-ups for Containerized Customers (more than 2 off-peak, 3
peak)
Locks for Containers (per lock)
Unlocking and Locking Containers (per occurrence)
Supplying (and retrofitting) locking mechanism on container
5/10/2023 2:37 PM Town of Highland Beach NEW RATES June 2023 v.2 Page 2
Page 171
File Attachments for Item:
A. Discussion of Milani (Highlands Beach Real Estate Holdings, LLC) Settlement
Agreement Extension (Non-Park Property) for Eastern Parcel Only.
Page 172
TOWN OF HIGHLAND BEACH
AGENDA MEMORANDUM
MEETING TYPE: Town Commission Meeting
MEETING DATE May 16, 2023
SUBMITTED BY: Town Manager’s Office
SUBJECT: Discussion of Milani Settlement Agreement Extension (Non-Park
Property) for Eastern Parcel Only
SUMMARY:
Ms. Lucia Milani, who resides at 4612 S Ocean Blvd is requesting a 10-year extension of April
21, 1995 Settlement Agreement between the Town of Highland Beach and Highlands Beach
Real Estate Holdings, Inc. The agreement stipulates the right to, and extent of, development
on two parcels of land at the southern end of town (refer to map.) The western parcel is
referred to as “Town Lots 9W and 10W” and the eastern parcel is referred to as “Town Lot 10
E.” According to the agreement, both parcels are to be developed by April 21, 2025, or the
stipulated development rights are terminated, and the parcels must be developed pursuant to
the current town zoning code.
Enclosed is a letter dated April 27, 2023, from Ms. Lucia Milani requesting Commission
consideration of a 10-year extension of the stipulated agreement deadline for development on
“Town Lot 10 E” only. The western parcel, “Town Lots 9W and 10W”, would be developed
pursuant to the agreement deadline of April 21, 2025. Therefore, the request is to extent the
development deadline to April 21, 2035, for “Town Lot 10 E.”
FISCAL IMPACT:
ATTACHMENTS:
Letter from Ms. Lucia Milani dated April 27, 2023 (includes Resolution No. 662 and
Settlement Agreement)
Aerial Maps
RECOMMENDATION:
Commission discussion.
Page 173
Page 174
Highland Beach Real Estate Holdings Inc.
April 27th, 2023
Lucia Milani
4612 S. Ocean Blvd
Highland Beach. FL 33487
Mayor Natasha Moore & Commission Members
Town of Highland Beach
3614 S. Ocean Boulevard,
Highland Beach, FL 33487
RE: Lot 10 East Settlement Agreement Extension.
Dear Mayor & Members of the Commission,
Hand Delivered
As some of you may know, I have been a winter resident of Highland Beach for almost SO
years. My late husband and I chose this Town because of its namesake physical
attributes .. .literally the height of its beach. It is still as beautiful today as it was then. We also
decided to invest in the Town, buying parcels of land and seeking development approvals of
them to help the town grow. We kept a few however, and those are the purposes of my
correspondence to you today.
The attached development agreement with the Town is set to expire very soon. It has a 30 year
timeframe in order to implement. The agreement applies to my winter home at 4612 S Ocean
Blvd, which is known as Lot 10 East in the agreement. I am not quite yet ready to leave my home
and the family memories it contains and Gods willing, perhaps I have another 20 years left. I
would like to continue to live in my current house for at least as long as I can, as opposed to
being forced to demolish the house because of an agreement to develop, move to a hotel or
something and build 1 of the options in the settlement agreement sooner than I would personally
like. I know life throws a lot of curve balls at you and mine has gracefully given me almost SO
years of memories in this home. I would like those memories preserved as long as I can.
I am respectfully requesting the attached agreement be extended another 10 additional years for
lot 10 East only. I appreciate your consideration.
Highland Beach Real Estate Holdings Inc.
Per Lucia Milani
cc.To wn Manager Mr. M.Labadie
Attachment
Page 175
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,.. • t ..
EXHIBIT 4
RESOLUTION NO. 663
A RESOLUTION OF THE TOWN OF HIGHLAND BEACH,
FLORIDA, RELEASING RESTRICTIONS ON LAND.
WHEREAS, C.D. Milani, Trustee and Richard G. Orman and Robert A. Wutt, ss
Co-Trustees of the Milani Family Trust were Plaintiffs/Petitioners in a suit brought
against the Town of Highland Beach a Municipal Corporation under the laws of the
State of Florida and other in the Circuit Court of the Fifteenth Judicial Circuit of
Florida, in and for Palm Besch County, Florida, Case #82 6846 CA (LJ O 1 J, and
WHEREAS, the aforesaid suit was settled and a Stipulation for Settlement was
executed by all of the parities on May 11, 1984, and
WHEREAS, the aforesaid Stipulation for Settlement provided for the
development of certain property and the issuance of certain building permits, all as
more particularly set forth in Paragraphs 1 and 2 of said Stipulation for Settlement,
and
WHEREAS, said Stipulation for Settlement fun.her provided in Paragraphs 5 and
6 thereof, that in consideration of the development approvals provided in Paragraphs
1 and 2 of the Stipulation for Settlement cert.sin restrictions would be agreed to with
regard to property more part.icularly described in said Paragraphs 4 and 5 of the
Stipulation for Settlement, which property is also described on Exhibft "A• attached
hereto and made a part hereof, and
WHEREAS, said Stipulation for Settlement provided that such restriction when
applicable would be effected and evidenced by certain deed restrictions to be
subsequently prepared and recorded in the Public Records of Palm Beach County,
Florida, and
WHEREAS, said Stipulation for Settlement specifically provided in Paragraph 6
thereof that the deed restrictions referred to in Paragraphs 4 and 5 of the Stipulation
for Settlement would not be put of record until the building permits for the projects ·
referred to in Paragraphs 1 and 2 of the Stipulation for Settlement had been issued,
and
WHEREAS, the development contemplate d and described in Paragraphs 1 and
2 of the Stipulation for Settlement did not take place and such permits were never
issued, and
WHEREAS, notwithstanding all of the foregoing, the Stipulation for Settlement
and all of its recitations were recorded in the Public Records of Palm Beach County,
Florida, Official Records Book 4242, Page 0622, and
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Milani Property (Non-park Property)
Page 197
Milani Property (Non-Park Property)
Page 198
File Attachments for Item:
B. Discussion of the Troiano Family request regarding lot split at 4611 So. Ocean Blvd.
Page 199
TOWN OF HIGHLAND BEACH
AGENDA MEMORANDUM
MEETING TYPE: Town Commission Meeting
MEETING DATE May 16, 2023
SUBMITTED BY: Town Manager’s Office
SUBJECT: Troiano Property – Lot Split Discussion
SUMMARY:
The Troiano Family owns 4611 South Ocean Boulevard which is currently bifurcated by A1A
(refer to attached maps.) That is, the beach front single family home exists east of A1A while
the westside of the property is undeveloped. The family would like to split the property into a
west side lot and an eastside lot, and each carry a separate zoning designation.
Section 30-103(d) of the Town Code Ordinance prohibits the desired property to be split as
the western portion of the property (portion west of A1A) would be non-conforming based on
road frontage. The section reads “Creation of nonconforming lots prohibited, unless otherwise
provided herein, a division of any parcel shall not be made which creates a lot which does not
conform to the requirements of this chapter.”
The Troiano Family has requested an opportunity to discuss this issue with the Commission
in hopes that a minor ordinance modification can be made to allow for the desired lot split.
Mrs. Troiano has submitted a letter requesting such an ordinance modification.
Property Description from Deed:
The North 67.38 feet of the South 367.38 feet of the North Half of the North Half of Government
Lot 1, Section 9, Township 47 South, Range 43 East, Palm Beach County, Florida, subject to
right-of-way of State Road A-1-A.
Subject to the easements, restrictions, and reservations of record, if any; zoning ordinances,
matters of survey; and taxes subsequent the year 1988.
More commonly known as: 4611South Ocean Blvd., Highland Beach, Florida.
FISCAL IMPACT:
N/A
Page 200
ATTACHMENTS:
Letter from Mrs. Troiano dated May 10, 2023
Aerial Maps
RECOMMENDATION:
Commission discussion.
Page 201
Highland Beach Town Commission
Town of Highland Beach
3614 South Ocean Blvd.
Highland Beach, FL. 33487
Attn: Agenda for meeting May 16, 2023 @1:30PM
Dear Honorable Mayor, Vice Mayor and Highland Beach Town Commissioners,
My husband Dr. Frank Troiano and I are requesting that the parcel, addressed 4611
S Ocean Blvd., to the west of A1A be recognized by the Town of Highland Beach as
a separate lot, than the lot, addressed 4611 S Ocean Blvd., to the east of A1A. We
would like to build a family home on the west side parcel in the future.
Due to the construction of A-1-A and the adoption of the Highland Beach
Comprehensive Plan the lots became separate and distinct lots.
Both lots have always been given different land use and zoning classifications in
the Highland Beach Comprehensive Plan. RMI - multi family land use on the
west side and single family land use on the east side.
Palm Beach County recognizes the lots as being separate on our/their county
record card, specifically, lot size designation, tax billing and zoning.
The zoning for the lot is complimentary and in keeping with the zoning of all the
other lots around it (north, south and west).
There has been some question regarding non-conformity which calls for
conforming lots to be 80’ wide. Our lots are 68.06’ wide which is considered non-
conforming; however, this non-conformity is benign and does not have a negative
impact on the health and safety of the public. Our lots are less than 12 feet shy of
the 80’ conformity. Another reason to further our case, was pointed out by Mr.
Labadie and that is our lots are the only lots in Highland Beach that are of this
particular type and therefore they are unique and the situation is unique. No case
law has been discovered that would negatively apply to our circumstance.
Conclusion: The two separate lots are physically divided by A-1-A. Both lots have
separate zoning classifications. The county record card recognizes the lots as
being separate as defined by lot size, tax billing and zoning classification. All of
Page 202
the other lots around our west side lot are zoned the same as ours. There is no
negative impact on the health and safety of the public by recognizing the lots as
distinct and separate. By recognizing that the lots are separate our family would
be able to build a beautiful home on the west side lot.
Thank you for this opportunity to meet with you.
Respectfully,
Laura Troiano
Page 203
Troiano Property
Page 204
Troiano Property
Page 205
File Attachments for Item:
C. Approve and authorize the Mayor to executed Amendment No. 001 to the Interlocal
Cooperation Agreement between Palm Beach County and the Town of Highland Beach
enabling the Town to continue to participate in Palm Beach County’s Urban County
Program for Fiscal Years 2024-2026.
Page 206
TOWN OF HIGHLAND BEACH
AGENDA MEMORANDUM
MEETING TYPE: Town Commission
MEETING DATE May 16, 2023
SUBMITTED BY: Ingrid Allen, Town Planner, Building Department
SUBJECT: Amendment to the Interlocal Cooperation Agreement between Palm
Beach County and the Town of Highland Beach enabling the Town to
continue to participate in Palm Beach County’s Urban County Program
for Fiscal Years 2024-2026.
SUMMARY:
On May 19, 2020, the Town Commission approved an Interlocal Cooperation Agreement
(“Agreement”) between Palm Beach County and the Town of Highland Beach to formalize the
Town’s participation in the urban county qualification process for Federal Fiscal Years 2021 -
2023 (motion carried 5-0). In order to receive federal community development funds from the
U.S. Department of Housing and Urban Development (HUD) under the Community
Development Block Grant Program (CDBG), the Town agreed to participate with the County
in the creation of the Urban County Program jurisdiction.
The Agreement is automatically renewed every three (3) years at the end of the qualification
period. HUD has amended one (1) of the clauses in the original agreement to promote
adherence to regulations pertaining to non-discrimination in HUD programs or activities
receiving Federal Finance Assistance. The Agreement is being amended to comply with this
HUD requirement which was not included in the previous Agreement. The Town’s continued
participation in the Urban County Program will increase the amount of federal funding which
HUD allocates to the County program, thereby benefitting the wider local community.
The HUD programs associated with the Interlocal Cooperation Agreement are primarily
targeted to low and moderate income populations. The Town’s demographics would preclude
allocation of funds to the Town; however, the funds support community facilities located
outside of the Town which Town residents may use . These funds support services for abused
children, victims of domestic violence, veterans, persons with disabilities, etc.
FISCAL IMPACT
N/A
Page 207
ATTACHMENTS:
Amended Interlocal Cooperation Agreement.
Letter from PBC Department of Housing & Economic Sustainability (April 20, 2023).
RECOMMENDATION:
Approve Amended Interlocal Cooperation Agreement.
Page 208
Page 1 of 2
AMENDMENT 001 TO THE AGREEMENT WITH TOWN OF HIGHLAND BEACH
Amendment 001, effective as of ___________________, by and between Palm Beach
County (County), and the Town of Highland Beach (Municipality).
WITNESSETH:
WHEREAS, Palm Beach County entered into an Interlocal Cooperation Agreement
(R2020-1226) (the “Agreement”) with the Municipality on August 25, 2020, to formalize
the Municipality’s participation in the urban county qualification process for Federal
Fiscal Years 2021- 2023; and
WHEREAS, the Agreement is automatically renewed every three years at the end of the
qualification period and is now due for renewal; and
WHEREAS, HUD has expressed in its most recent Instructions for Urban County
Participation in Community Development Block Grant (CDBG) Program for FY 2024-
2026 that all interlocal agreements should contain specific language; and
WHEREAS, the Agreements between Palm Beach County and the municipalities
participating in the urban county program did not contain this specific language; and
WHEREAS, both parties desire to amend the Agreement to comply with HUD’s
requirements.
NOW, THEREFORE, in consideration of the mutual covenants and agreements
hereinafter set forth, and various other good and valuable considerations, the receipt and
sufficiency of which are hereby acknowledged, the parties hereto agree as follows:
The foregoing recitals are true and correct and incorporated herein by reference. Terms
not defined herein shall have the same meaning as ascribed to them in the Agreement.
A. DELETE THE FOLLOWING CLAUSE 11:
The Municipality and the County shall take all actions necessary to assure compliance
with the County's certification required by Section 104(b) of Title I of the Housing and
Community Development Act of 1974, as amended, regarding Title VI of the Civil Ri ghts
Act of 1964, the Fair Housing Act, and affirmatively furthering fair housing. The
Municipality and the County shall comply with Section 109 of Title I of the Housing and
Community Development Act of 1974, which incorporates Section 504 of the
Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Americans with
Disabilities Act of 1990, Section 3 of the Housing and Urban Development Act of 1968,
and other applicable laws. The County shall not fund any activities in, or in support of,
the Municipality should the Municipality not affirmatively further fair housing within its
jurisdiction or should the Municipality impede the County's actions to comply with the
County’s fair housing certification.
B. REPLACE DELETED CLAUSE WITH REVISED CLAUSE 11:
The Municipality and the County shall take all actions necessary to assure compliance
with the County's certification required by Section 104(b) of Title I of the Housing and
Community Development Act of 1974, as amended, regarding Title VI of the Ci vil Rights
Act of 1964, and the implementing regulations at 24 CFR part 1, the Fair Housing Act,
and the implementing regulations at 24 CFR part 100, and affirmatively furthering fair
housing. The Municipality and the County shall comply with Section 109 of Title I of the
Housing and Community Development Act of 1974, and the implementing regulations at
24 CFR part 6, which incorporates Section 504 of the Rehabilitation Act of 1973, and the
implementing regulations at 24 CFR part 8, Title II of the Americans with Disabilities Act,
and the implementing regulations at 28 CFR part 35, the Age Discrimination Act of 1975,
and the implementing regulations at 24 CFR part 146, Section 3 of the Housing and Urban
Development Act of 1968, and other applicable laws. The County shall not fund any
Page 209
Page 2 of 2
activities in, or in support of, the Municipality should the Municipality not affirmatively
further fair housing within its jurisdiction or should the Municipality impede the County's
actions to comply with the County’s fair housing certification. The Municipality agrees to
sign the assurances and certifications in the HUD 424 -B.
IN WITNESS HEREOF, the Municipality and the County have caused this Amendment
001 to be executed on the date first written above:
(MUNICIPAL SEAL BELOW) TOWN OF HIGHLAND BEACH, a
municipality duly organized and existing by
virtue of the laws of the State of Florida
By: _____________________________
ATTEST: Natasha Moore, Mayor
By: ________________________ By: _____________________________
Lanelda Gaskins, Town Clerk Marshal Labadie, Town Manager
(COUNTY SEAL BELOW) PALM BEACH COUNTY, FLORIDA, a
Political Subdivision of the State of Florida
BOARD OF COUNTY COMMISSIONERS
ATTEST: JOSEPH ABRUZZO, By: _____________________________
Clerk of the Circuit Court & Comptroller Gregg K. Weiss, Mayor
By: ________________________ Document No.: ____________________
Deputy Clerk
Approved as to Form and Approved as to Terms and Conditions
Legal Sufficiency Dept. of Housing and Economic Sustainability
By: ________________________ By: _____________________________
Howard J. Falcon, III, Sherry Howard
Chief Assistant County Attorney Deputy Director
Page 210
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Page 212
File Attachments for Item:
D. Resolution No. 2023-011
A Resolution of the Town Commission of the Town of Highland Beach, Florida,
amending Fiscal Year 2022-2023 Schedule of Fees for Solid Waste and Recycling
Collection Services, providing for conflicts, providing for severability, and providing for
an effective date.
Page 213
TOWN OF HIGHLAND BEACH
AGENDA MEMORANDUM
MEETING TYPE: Town Commission Meeting
MEETING DATE May 16, 2023
SUBMITTED BY: Town Manager’s Office
SUBJECT: A RESOLUTION OF THE TOWN COMMISSION OF THE TOWN OF
HIGHLAND BEACH, FLORIDA, AMENDING THE FISCAL YEAR
2022-2023 SCHEDULE OF FEES FOR SOLID WASTE AND
RECYCLING SERVICES; PROVIDING FOR CONFLICTS;
PROVIDING FOR SEVERABILITY; AND PROVIDING FOR AN
EFFECTIVE DATE.
SUMMARY:
Upon approval of the new Waste Management agreement, the fee schedule for the current
fiscal year requires an update to reflect the new fees associated for solid waste and recycling
services. The proposed resolution amends the current fee schedule for FY 2022 -2023, from
June 1, 2023, to September 30, 2023. The fee schedule for FY 20 23-2024 will be forthcoming
for the Commission’s consideration and the fees will again be incorporated to reflect the new
rates.
FISCAL IMPACT:
Rate changes will have an impact on the Solid Waste budget due to the increase associated
with the new agreement with Waste Management.
ATTACHMENTS:
Proposed Resolution including Exhibit A, which outlines the new fees for Solid waste and
recycling services.
RECOMMENDATION:
Commission approval of the proposed resolution adopting the new fees for solid waste,
effective June 1, 2023 through September 30, 2023.
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RESOLUTION NO. 2023-011
A RESOLUTION OF THE TOWN COMMISSION OF THE TOWN
OF HIGHLAND BEACH, FLORIDA, AMENDING THE FISCAL
YEAR 2022-2023 SCHEDULE OF FEES FOR SOLID WASTE AND
RECYCLING SERVICES; PROVIDING FOR CONFLICTS;
PROVIDING FOR SEVERABILITY; AND PROVIDING FOR AN
EFFECTIVE DATE.
WHEREAS, the Town of Highland Beach maintains a Schedule of Fees for certain
utilities and administrative services; and
WHEREAS, the Town has awarded a new Franchise Agreement to Waste
Management of Florida, Inc. for solid waste and recycling collection services effective
June 1, 2023; and
WHEREAS, the Town Commission wishes to amend the Fiscal Year 2022-2023
Schedule of Fees to reflect the rates set forth in the new Franchise Agreement and
determines that such action serves a valid public purpose.
NOW, THEREFORE, BE IT RESOLVED BY THE TOWN COMMISSION
OF THE TOWN OF HIGHLAND BEACH, FLORIDA, AS FOLLOWS:
Section 1. The foregoing recitals are hereby ratified and confirmed as being
true and correct and are hereby made a specific part of this Resolution.
Section 2. The Town Commission hereby amends the Fiscal Year 2022-2023
“Town of Highland Beach Schedule of Fees” for solid waste and recycling collection
services as set forth in Exhibit “A,” a copy of which is attached hereto and incorporated
herein by reference.
Section 3. All Resolutions or parts of Resolutions in conflict herewith are
hereby repealed to the extent of such conflict.
Section 4. If any provision of this Resolution or the application thereof to any
person or circumstances is held invalid, the invalidity shall not affect other provisions or
applications of this Resolution which can be given effect without the invalid provision or
application and to this end the provisions of this Resolution are declared severable.
Section 5. This Resolution shall become effective upon approval by Town
Commission.
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Resolution No. 2023-011
DONE AND ADOPTED by the Town Commission of the Town of Highland Beach, Florida, this
____ day of _________, 2023.
ATTEST: Natasha Moore, Mayor
REVIEWED FOR LEGAL
SUFFICIENCY
Lanelda Gaskins, MMC
Town Clerk
Glen Torcivia, Town Attorney
Town of Highland Beach
VOTES: YES NO
Mayor Natasha Moore
Vice Mayor David Stern
Commissioner Evalyn David
Commissioner Donald Peters
Commissioner Judith M. Goldberg
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Resolution No. 2023-011
EXHIBIT “A”
TOWN OF HIGHLAND BEACH
SCHEDULE OF FEES
EFFECTIVE 06/01/2023 – 09/30/2023
VIII. SOLID WASTE, YARD WASTE AND RECYCLING SERVICES
a. Single-family curbside $ 29.15 per month*
b. Multi-family curbside (4 units or less) $ 29.15 per month*
c. Multi-family curbside (more than 4 units) $ 17.46 per month*
d. Special medical services Per Contract
e. Container rentals Per Contract
f. Commercial services Per Contract
*Cost includes 5% administrative charge
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File Attachments for Item:
E. Water Sewer Update
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TOWN OF HIGHLAND BEACH
AGENDA MEMORANDUM
MEETING TYPE: Town Commission Meeting
MEETING DATE 05/16/2023
SUBMITTED BY: David M. DiLena, Finance Director
SUBJECT: Water Sewer Update
Resolution No 2022-022 adjusted water rates by 10% and Sewer rates by 12% effective October 1, 2022.
We have finished billing through the first six (6) months (aka 2nd Quarter) of the fiscal year ending March
31, 2023, and summarized below:
2023 2023 2023
Annual YTD 2nd Q YTD 2nd Q
Description Budget Actuals Budget $ Var % Var
WATER UTILITY REVENUE 2,451,615$ 1,289,852$ 1,225,808$ 64,045$ 5.2%
IRRIGATION UTILITY REVENUE 583,360 265,491 291,680 (26,189) -9.0%[1]
Total Water 3,034,975$ 1,555,343$ 1,517,488$ 37,856$ 2.5%
[1] Seasonality - will pickup during Q3 & Q4
2022 2023 2022
Annual YTD 2nd Q YTD 2nd Q
Description Budget Actuals Actuals $ Var % Var
WATER UTILITY REVENUE 2,637,200 1,555,343$ 1,325,983$ 229,360$ 17.3%
2023 2023 2023
Annual YTD 2nd Q YTD 2nd Q
Description Budget Actuals Budget $ Var % Var
SEWER UTILITIES REVENUE 1,524,334$ 831,696$ 762,167$ 69,529$ 9.1%
2022 2023 2022
Annual YTD 2nd Q YTD 2nd Q
Description Budget Actuals Budget $ Var % Var
SEWER UTILITIES REVENUE 1,569,000 831,696$ 669,900$ 161,796$ 24.2%
Water & Irrigation
Sewer
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Water Revenue
Through the 2nd Quarter of FY2023 Water Revenue exceeded the budget by 5.2% or $64,045,
whereas Irrigation Revenue is trailing by -9% or -$26,189. Due to the high seasonality of
Highland Beach, we are anticipating Irrigation Revenue to pick up the slack during the summer
months and exceed budgeted amounts.
Revenues increased by $229,360 or 17% for FY2023 2nd Quarter VS FY2022 2nd Quarter
because of the increase in consumption and rates.
Sewer Revenue
Through the 2nd Quarter of FY2023 Sewer Revenue exceeded our budget by 9.1% or $69,526.
Revenues increased by $161,796 or 24% for FY2023 VS FY2022 2nd Quarter because of the
increase in treatment and rates.
Water Expenditures
Salaries and Related Expenditures are currently under budget by 2%
Operating expenses are currently tracking over budget by 10%, which is the result of inflation
pressures as well as increased fuel purchase to bring fuel tank levels up to pre-hurricane levels.
We anticipate 2nd half of the year for operating expenditures to level out at or below budget.
Capital Program is totally spent for the year.
Sewer Expenditures
Operating expenditure is currently in line with our current budget plan.
Capital Expenditures have not been incurred yet, but we are anticipating spending the entire
capital budget.
2023 2023
Annual YTD 2nd Q
Description Budget Actuals % Spent % Remaining
Expenditures
Salaries & Related 1,135,758 538,570 47%53%
Operations 1,610,944 966,547 60%40%
Debt Service 1,549,192 774,612 50%50%
Capital 547,246 535,864 98%2%
Total Expenditures 4,843,140 2,815,592
Water Fund
2023 2023
Annual YTD 2nd Q
Description Budget Actuals % Spent % Remaining
Expenditures
Operations 1,557,692 783,906 50%50%
Capital 225,000 - 0%100%
Total Expenditures 1,782,692 783,906
Sewer Fund
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New Updates
The staff are currently working on a new tool that will provide better details of our data for analysis.
This analysis includes looking at historic and current data and trends. Power BI Desktop is a self-service
data analysis and reporting tool that turns data into visual interactive information for all stakeholders.
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